Manendra Singh
Lucknow
Summary
Experienced Collection Manager with a successful track record of 3 years at SBI Cards. Demonstrating expertise in credit card collections. Cross Auditing of different agencies with the maintenance of payment files of North Nonmetro and Agency performance. Previously served as a collection Officer at HDFC bank for 2 years, showcasing proficiency in debt recovery.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
AGENCY COLLECTION MANAGER
SBI CARDS
09.2020 - Current
- Led and supervised multiple teams of collection agents across different collection agencies, implementing collection strategies to maximize recovery
- Collaborated with legal teams while attending Lok Adalat to navigate and address complex collection cases, ensuring efficient payment and compliance
- Managed escalations and complex cases including execution and warrant cases, utilizing negotiations and conflict resolution
- Initiated cross-audit of different agencies
- Prepared and presented MIS report to senior management as a special responsibility
- Ensuring prompt reviews of vendor procedures and documentation for the relevant agency
- Overseeing agency and FOS productivity and continuously enhancing their performance through regular training and feedback sessions with the team
- Handling bucket recovery
- Ensuring prompt submission of vendor invoices and provisions for the respective agency
- Build and maintained effective relationships with internal stakeholders, including customer service, legal and operations teams
- Kept the Audit Compliance in terms of Agency Reviews, Allocation Strategy, Process Audits
COLLECTION OFFICER
HDFC BANK
12.2017 - 08.2020
- Conducted outbound calls to customers negotiating payment arrangements and aiding
- Utilized effective communication skills to persuade customers to fulfil their financial obligations
- Maintained accurate and up-to-date records of customer interactions, payments, and agreements in the collection database
- Managed and oversaw the collection of overdue credit card accounts to minimize delinquency and charge-offs
- Contacted customers via phone, email, and written correspondence to negotiate repayment plans and settlements
- Participated in training and development programs to stay updated on industry best practices and changes in regulations
- Assessed and analyzed customer financial situations to recommend appropriate repayment options
- Maintain accurate records of customer interactions, payment arrangements, and follow-up actions in the bank's collection system
- Kept the Audit compliance in terms of Documentation Audit, Process Audits, Financial Audits
Education
Bachelor of Commerce -
NATIONAL PG COLLEGE
Intermediate - undefined
RLB
High School - undefined
RLB
Skills
- Microsoft Excel
- Monthly Cross Audit
- Microsoft PowerPoint
- Digital Marketing
Websites
Honours Awards
- Champion of the Year, 2022, Collection Manager
- Best performer of the year, 2020, Collection Officer
Timeline
AGENCY COLLECTION MANAGER
SBI CARDS
09.2020 - Current
COLLECTION OFFICER
HDFC BANK
12.2017 - 08.2020
Intermediate - undefined
RLB
High School - undefined
RLB
Bachelor of Commerce -
NATIONAL PG COLLEGE
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