MANGALAPRIYA MURTHY
Senior Associate – Order Management, Quotation & Invoice Processing
Bangalore,Karnataka
Summary
Order Management Specialist with 5+ years experience in: Quotation Processing | Work Order Administration | ERP Coordination RMA/Credit Note Management | Cross-Functional Team Leadership | Customer Escalation Resolution
Overview
16
16
years of professional experience
1
1
Certification
3
3
Languages
Work History
Order Management Specialist
Tech Mahindra
BENGALURU
01.2023 - Current
- Processed 50+ daily customer orders and quotations with high accuracy, using ERP systems.
- Resolved ERP interface issues by collaborating with IT teams, ensuring uninterrupted order processing.
- Managed RMA requests, returns, and credit notes, reducing processing time by 30%.
- Communicated order status, back orders, and shipping delays to customers via email.
- Coordinated with sales, operations, and cross-functional teams to streamline order flow and meet processing targets.
- Provided pricing and quotation support to sales teams, contributing to successful deal closures.
- Trained 15+ junior team members on quotation processes and operational best practices.
- Conducted quality audits of new hire order processing to maintain compliance and accuracy.
- Prepared cost estimates and pricing quotes based on client specifications and project requirements.
- Managed high-volume quote requests across seven or more lines of business while maintaining a strong attention to detail.
Business Development Executive
Uni-Solution
BENGALURU
01.2022 - 01.2023
- Company Overview: Client: Blue Yonder
- Provided chat support for supply chain management queries
- Generated B2B leads through outbound presales calls
- Client: Blue Yonder
Service Desk Administrator
IPsoft Global Services
BENGALURU
01.2015 - 01.2017
- Managed Active Directory account creation, deletion, and password resets following company procedures.
- Configured and troubleshot Microsoft Outlook (2010/2013) for end users.
- Resolved browser issues (Internet Explorer) and general system access problems.
- Provided remote technical support using remote access tools and Remote Desktop.
- Troubleshot VPN connectivity issues using RSA and soft token authentication.
- Installed and configured network printers for users across departments.
- Supported mobile device configuration including Blackberry, iPhone, and Android.
- Maintained daily, weekly, and monthly service desk activity reports.
- Provided technical support for project-related applications and enterprise tools.
Practitioner
IBM DAKSH PRIVATE LTD
BENGALURU
10.2012 - 06.2014
- G efficiently and productively with all team members.
- Resolved problems, improved operations, and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Championed a positive work environment by fostering open communication channels among staff members and encouraging teamwork.
Technical Support Executive
Hinduja Global Solutions, HGS
BENGALURU
05.2010 - 09.2012
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Managed high levels of call flow and responded to technical support needs.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
BBA - Data Science
Jain University
Bengaluru, India 04.2001 -
High School Diploma -
Department of Pre-University Education
Bengaluru, India 04.2001 -
Diploma in Computer Applications And Multilingual - Computer Applications Development
DOEACC Center, Chandigarh
Chandigarh, India 04.2001 -
High School Diploma -
Karnataka Secondary Education Examination Board
Bengaluru 04.2001 -
Skills
Salesforce
NetSuite
Quotation Expertise
Customer Service
Accomplishments
- Received Bravo Award five consecutive times for consistent high performance and quarterly recognition.
- Generated upselling opportunities, contributing to the creation of a new line of business and process improvements.
Certification
MYOB Accounting Certificate from Australia Australia • 2017 Accounting
Timeline
Order Management Specialist
Tech Mahindra
01.2023 - Current
Business Development Executive
Uni-Solution
01.2022 - 01.2023
MYOB Accounting Certificate from Australia Australia • 2017 Accounting
03-2017
Service Desk Administrator
IPsoft Global Services
01.2015 - 01.2017
Practitioner
IBM DAKSH PRIVATE LTD
10.2012 - 06.2014
Technical Support Executive
Hinduja Global Solutions, HGS
05.2010 - 09.2012
BBA - Data Science
Jain University
04.2001 -
High School Diploma -
Department of Pre-University Education
04.2001 -
Diploma in Computer Applications And Multilingual - Computer Applications Development
DOEACC Center, Chandigarh
04.2001 -
High School Diploma -
Karnataka Secondary Education Examination Board
04.2001 -
Attributes
- Problem-Solver: Reduced order errors by 25% through process audits
- Multilingual: English, Tamil, Kannada, Urdu
- Passionate about process optimization and team mentoring