Sohil Patel
Sales Operations
Summary
Detail-oriented Order Processor with reputation for quickly and accurately preparing orders for shipment. Offering punctual and reliable nature and 7+ years of experience.
Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow. Strong Salesforce knowledge and proficiency to navigate multiple systems.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Order Management Specialist
Sophos Technologies Pvt Ltd
Ahmedabad
06.2018 - Current
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Sent emails to communicate order status and informed distributors of back-orders or delays
- Processing data into an order management system/software application to create and update orders with accuracy
- Sharing feedback and improvement ideas in order to improve the quality of our processing.
- Working on various reports and dashboards to maintain the compliance of the policies for various orders.
Export Manager
Kapasi Handicrafts
Ahmedabad
04.2017 - 05.2018
- Prepared various import, export and supplier forms for customs submittal.
- Designed export strategies to meet project delivery requirements.
- Compiled purchase orders to post international shipments in company logs.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Advised customers on transportation options, types of carriers or shipping routes.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
Warehouse Manager
Infibeam
Ahmedabad
08.2016 - 03.2017
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Directed system updates to boost productivity and control recordkeeping errors.
Administrative Analyst
Infibeam
Ahmedabad
08.2015 - 08.2016
- Maintained accurate inventory of institution property, equipment and operational supplies.
- Provided multifaceted project development support.
- Created and optimized records management strategies to coordinate and protect information.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Partner Support Specialist
Motif Outsourcing
Ahmedabad
06.2014 - 07.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Diploma - Electronics And Communications Engineering
Nirma University
Ahmedabad, India 06.2011 - 06.2014
Skills
ERP systems
Order process management
MS Excel
Commercial invoices
Shipment processing
Quality assurance
SalesForce
Renewal Opp
Accomplishments
- Achieve 100% result by completing month ends with accuracy and efficiency.
- Received various excellence award for outstanding performance throughout the quarters
Certification
Operations Management Foundations
Timeline
Operations Management Foundations
10-2022
Order Management Specialist
Sophos Technologies Pvt Ltd
06.2018 - Current
Export Manager
Kapasi Handicrafts
04.2017 - 05.2018
Warehouse Manager
Infibeam
08.2016 - 03.2017
Administrative Analyst
Infibeam
08.2015 - 08.2016
Partner Support Specialist
Motif Outsourcing
06.2014 - 07.2015
Diploma - Electronics And Communications Engineering
Nirma University
06.2011 - 06.2014