Mangapathi Rao Pandi
Deputy Branch Manager II
Rajahmundry
Summary
Professional manager with comprehensive experience in branch operations and team leadership. Adept at driving performance through strategic planning and fostering collaborative environments. Skilled in customer service, financial management, and staff development. Known for adaptability and consistent achievement of organizational goals.
Overview
8
8
years of professional experience
Work History
Deputy Branch Manager
ICICI Bank Limited
03.2022 - Current
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
- Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
- Enhanced branch efficiency by streamlining internal processes and implementing staff training programs.
- Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
- Ensured strict adherence to all regulatory requirements through consistent enforcement of policies and procedures across the branch team members.
- Increased customer satisfaction with personalized service strategies and superior problem-solving skills.
- Implemented risk management protocols, reducing financial losses due to fraud or operational errors.
- Coordinated with other departments to resolve customer complaints promptly, enhancing overall client experience.
- Fostered a positive work environment, leading to increased employee morale and productivity.
- Collaborated with senior management to develop branch goals, aligning them with company objectives.
Assistant Manager
Kotak Mahindra Bank
05.2020 - 03.2022
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Generated Business for Fee products and Third Party Products like Insurances and also qualified for events like Ratha Yatra,Monthly Events and got Facilitation from Senior Management.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Developed detailed plans based on broad guidance and direction.
Senior Officer
IIFL Finance
08.2018 - 03.2020
- Developed and executed successful marketing campaigns for improved brand recognition and customer reach.
- Implemented and developed operational standards, policies and procedures.
- Generated business for Gold Loans and Monitored process for Gold Loan.
- Appraised Gold Loan's and uploading documents for the same for smooth regulatory process and compliance.
- Qualified for the Events like Zonal Contest and got recognized by Senior Management of the Organization.
Junior Assistant
Manappuram Finance
02.2017 - 07.2018
- Processing of Gold Loan and making payments to customer's.
- Making of Valuation for Gold Ornaments.
- Maintained physical filing system and retrieved documents on request.
- Supported sales efforts by creating presentations and marketing materials that showcased company offerings effectively.
- Strictly Adhered to Audit Parameters for regulatory compliance.
Education
B.Com - Commerce
Minerva Degree College
Prathipadu 04.2001 -
C.E.C -
B.S.R Junior College
Divili 04.2001 -
S.S.C -
Z.P.H.School
Lampakalova 04.2001 -
Skills
- Team management
- Training and mentoring
- Staff development
- Customer service
- Relationship building and management
- Branch operations management
- Regulatory compliance
- Operational reports
- Sales planning
- Risk mitigation
- Loan documentation
- Revenue generation
- Upselling and cross selling
- Multilingual in English,Telugu
- Financial analysis and planning
Timeline
Deputy Branch Manager
ICICI Bank Limited
03.2022 - Current
Assistant Manager
Kotak Mahindra Bank
05.2020 - 03.2022
Senior Officer
IIFL Finance
08.2018 - 03.2020
Junior Assistant
Manappuram Finance
02.2017 - 07.2018
B.Com - Commerce
Minerva Degree College
04.2001 -
C.E.C -
B.S.R Junior College
04.2001 -
S.S.C -
Z.P.H.School
04.2001 -
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