Mangilal Bhil
Sayra
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
4
4
years of professional experience
Work History
Sr.Guest Service Associate
The Aodhi
06.2024 - Current
- Handled customer complaints to satisfy and retain guests.
- Assisted customers with carry-out service.
- Set up advertising signs and displays on shelves, counters and tables.
- Monitored dining room and bar areas for signs of overcrowding.
- Greeted customers and provided menus upon arrival to dining room.
- Provided attentive service and proactively assessed guest needs.
- Monitored food and beverage supplies, assisting with restocking when needed.
Sr.Guest Service Associate
Jungle Journey Resort Kumbhalgarh
04.2022 - 01.2023
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Created welcoming and comfortable environment for guests.
- Upheld hotel policies and procedures by providing high level of customer service.
Guest Service Associate
Bella Basera Resort
01.2021 - 03.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
Education
Intermediate
Government Secondary School
Nikor03-2018
High School
Maharana Kumbha Senior Secondary School
Kelwara03-2016
Skills
- Cash handling experience
- Team Spirit
- Guest Handling
- Point of sale system
- Liquor, wine, and food service
Languages
Hindi
English
Interests
Food & Beverage
Timeline
Sr.Guest Service Associate
The Aodhi
06.2024 - Current
Sr.Guest Service Associate
Jungle Journey Resort Kumbhalgarh
04.2022 - 01.2023
Guest Service Associate
Bella Basera Resort
01.2021 - 03.2022
Intermediate
Government Secondary School
High School
Maharana Kumbha Senior Secondary School
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