Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
MANI

MANI

Jaipur

Summary

With proven expertise as a German Language Expert. Enthusiasm is expressed for contributing to the ongoing success of a company dedicated to excellence and innovation. A results-driven approach and commitment to enhancing performance align seamlessly with the organization's objectives Offering impactful solutions and driving growth within the team. German language professional with experience in customer support. Expert in process optimization and cost reduction. Key achievements targets by 90%. Seeking a German Language Expert position Where I bring my customer support and skills to support your mission of enhancing customer satisfaction and driving revenue growth. Strategic Advisor known for high productivity and efficient task completion. Specialize in policy development, stakeholder engagement, and risk management strategies. Excel in communication, adaptability, and problem-solving to navigate complex challenges and drive organizational success.

Overview

3
3
years of professional experience

Work History

Advisor | Chat support representative live

Concentrix
Pune
01.2023 - Current
  • Improved chat response time by 90% through workflow optimization resulting in better customer experience.
  • Increased customer satisfaction ratings by 90% via personalized support and efficient problem resolution.
  • Managed chat support for international branches handling queries in German and English.
  • Boosted first contact resolution rates by 80% by enhancing team training programs and resources.
  • Achieved a reduction in average handling time by 10% by implementing streamlined communication protocols.
  • Undefined. 2023 - Present

Education

BBA -

Maharaja Agrasen Himalayan Garhwal University
Himachal
01.2024

Level B2 - German language

Goethe institute Max Muller bhavan
Pune, Maharashtra
05.2023

High School Diploma - Science and biology

Mother memorial school
Jaipur, Rajasthan
05.2021

Skills

  • Adaptability
  • German communication
  • Communication
  • MS Word
  • MS Excel
  • MS PowerPoint
  • Analytical thinking
  • Relationship building
  • Empathy and understanding

Languages

  • German
  • Hindi
  • English
  • Marathi

Timeline

Advisor | Chat support representative live

Concentrix
01.2023 - Current

BBA -

Maharaja Agrasen Himalayan Garhwal University

Level B2 - German language

Goethe institute Max Muller bhavan

High School Diploma - Science and biology

Mother memorial school
MANI