MANI K.S
Bangalore
Summary
Over 25 years of IT experience with proven track record of delighting customers through service excellence.
Managed remote infrastructure delivery for multiple customers with contract value ranging between 10 to 15 mn USD.
Scope of support/delivery include Transformation, E2E Infra support, Hybrid Cloud.
A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas.
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director – Service
LTIMindtree Ltd
Bengaluru
10.2022 - Current
- Managing the Infrastructure delivery and Operations of a Large BFS Client
- Govern onsite offshore model, planning, coordination, billing and provide towards making service delivery effective and successful
- Responsible for tracking the opportunities forecast and work with sales team for business growth
- SOW and MSA ownership of the account and responsible for overall contractual obligations
- Participate in RFP and new contract planning, documentation, solution etc
- P&L ownership and responsible to meet and exceed Revenue and Margin targets
- Plan and work on Optimization model for effective delivery and cost management
- Planned and executed promotions and special events in close collaboration with management.
Service Delivery Manager
ITC Infotech
05.2021 - 10.2022
- Managing the Infrastructure delivery for a Large Hospitality Client
- Responsible for overall delivery of the Data center services, Service Desk and End User Computing Services
- Mange the delivery centers in India and Poland and participate in new deal process and delivery assessments
- Work with client defining their IT strategies and DC expansion plan
Associate Director – Service
Cognizant Technologies Solutions
05.2010 - 04.2021
- Accountable for the remote infrastructure services being delivered from India and Manila delivery centers
- End to end responsibility of all the contractual deliverables
- Responsible for optimum resource planning and management
- Participate in new deal and RFP process and assist in solution, sizing and Delivery Assessments
- Budgeting and revenue forecasting
Service Manager
IBM India Pvt. Ltd
02.2008 - 05.2010
Manager
DELL International Services
05.2002 - 01.2008
Senior Systems Administrator
STG International Ltd
03.2000 - 04.2002
Education
BSc - Computer Maintenance
St Joseph's College
06.1999
Skills
- Service Delivery Management
- Infrastructure Delivery Management
- IT Service Management (ITSM)
- Automations
- Project Management
- Estimating and Quoting
- Process Implementation
Accomplishments
- Platforms : Unix, Windows
- Databases : Oracle and MS SQL
- ITSM : Service Now and Remedy
- Event Management Tools : Solarwinds, Zabbix and Data Dog
- Cloud : Azure
- Domain : BFS,CMT and Hospitality
- DWP : Intune, SCCM and O365 and MS Exchange Online
Certification
- Microsoft Certified Professional in window 2000
- BPI (6 Sigma) Green Belt certified from Dell
- ITIL V2 Foundation CertifiedKey Technology Landscape
Timeline
Director – Service
LTIMindtree Ltd
10.2022 - Current
Service Delivery Manager
ITC Infotech
05.2021 - 10.2022
Associate Director – Service
Cognizant Technologies Solutions
05.2010 - 04.2021
Service Manager
IBM India Pvt. Ltd
02.2008 - 05.2010
Manager
DELL International Services
05.2002 - 01.2008
Senior Systems Administrator
STG International Ltd
03.2000 - 04.2002
BSc - Computer Maintenance
St Joseph's College