MANIDEEP BALA
Analyst, Customer and Financial Services
Hyderabad
Summary
- Hereby declare that the information furnished is to my best of knowledge. I have a Creative Mind and am Looking up for New Challenges. To associate with an Organization which gives me a chance to grow in my Career and be a part of a Team that excels and works towards the growth of the Organization.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
2
2
Certification
3
3
Language
6
6
years of post-secondary education
Work History
Quality Issue Management (QIM) Analyst
Dell Technologies, eTeams Inc
Hyderabad
11.2023 - Current
- Deals with post delivery issues and finance account queries for Educational, Federal and heath organization's via phone and email assisting US and CA regions
- Started supporting within team (20 members) and other team by providing mentorship, guidance and direction on process queries, policies and procedures
- Handles outage cases and closed with good number to maintain TTR.
- Maintained database systems to track and analyze operational data.
Associate
Amazon India
Hyderabad
09.2022 - 10.2023
- Responding to customer inquiries and providing accurate and helpful information
- Assisting customers with product selection, ordering, and returns
- Providing information on available upgrades and troubleshooting computer-related problems.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Associate Analyst
GlobalLogic Technologies
Hyderabad
07.2021 - 08.2022
- My responsibilities are to actively help the customers by live Chat and Call to assist the customer by resolving the issues with in time and by promoting about the products and explaining to the customers, Email analyst and Content Moderator
- Excellent computer skills including knowledge of Excel spreadsheets and database applications.
- Collaborated with cross-functional teams to gather relevant data, enhancing the quality of analysis and reporting.
Education
Bachelor of Science - Computer Science Engineering
Ashoka Institute of Engineering And Technology
Hyderabad 08.2016 - 12.2020
Intermediate - MPC
SR Junior College
Hyderabad 06.2014 - 06.2016
Skills
- Communication Skills
- Organizational Skills
- Problem Solving
- Presentation Skill
- Time Management
- Ethical Hacking
- Adobe Photoshop
- Team Collaboration and Leadership
- Excel proficiency
- Risk Analysis
Certification
- Certified Manual and Automation Testing, QEdge Technologies - 3 Months
- C Language, Spoken Tutorial Project, IIT Bombay - National Mission on Education through ICT, MHRD, Govt., of India
- CPP Language, Spoken Tutorial Project, IIT Bombay - National Mission on Education through ICT, MHRD, Govt., of India
- Certified Ethical Hacking and Cyber Security, VERLIN SOLUTIONS - E-Hacking 4 All, HACK PRO-SECURE
Timeline
Quality Issue Management (QIM) Analyst
Dell Technologies, eTeams Inc
11.2023 - Current
Associate
Amazon India
09.2022 - 10.2023
Associate Analyst
GlobalLogic Technologies
07.2021 - 08.2022
Bachelor of Science - Computer Science Engineering
Ashoka Institute of Engineering And Technology
08.2016 - 12.2020
Intermediate - MPC
SR Junior College
06.2014 - 06.2016