Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
SeniorSoftwareEngineer
Navjyot Gill

Navjyot Gill

Pune

Summary

Motivated Senior Quality Analyst with over 6 years of experience in auditing calls quality and lead generation, known for strong interpersonal skills, professionalism, and a positive attitude. Eager to transition into a Tech QA role, leveraging a solid foundation in non-technical QA processes and newly acquired technical skills. Dedicated to ensuring product quality through a blend of manual and automated testing techniques, and seeking a challenging position with opportunities for growth and skill enhancement.

Overview

8
8
years of professional experience

Work History

Senior Quality Analyst/Vendor Management

Inventive IT
Pune
11.2022 - Current
  • Monitored and evaluated call behaviors for regulatory compliance and adherence to company policies
  • Managed vendor relationships to ensure the delivery of quality services
  • Implemented best practices to improve overall call quality and lead generation
  • Coordinated with different departments to streamline quality assurance processes
  • Analyzed performance data to identify areas for improvement and recommend actionable solutions.

Senior Quality Analyst

CandorWorks
Pune
05.2019 - 10.2022
  • Monitored calls to ensure compliance with organizational policies and regulatory standards
  • Encouraged and implemented good practices while discouraging detrimental ones
  • Delivered high-quality leads to clients and maintained strong client relationships to understand and meet their requirements
  • Prepared detailed reports on call quality and presented findings to senior management
  • Conducted training sessions to improve team performance and adherence to quality standards.

Sr. Demand Generation Executive

XDBS Corporation
Pune
01.2017 - 03.2019
  • Executed B2B campaigns to generate high-quality leads
  • Delivered demand and lead generation services to meet organizational goals
  • Utilized CRM tools to track and manage leads
  • Analyzed campaign performance and provided insights for continuous improvement.

Education

Secondary School Certificate -

Sacred Heart School
01.2014

Higher Secondary Certificate -

National Institute of Open Schooling

Skills

  • Organizational skills
  • Time and Project Management
  • Attention to Detail
  • Team work and Collaboration skills
  • Communication skills
  • Analytical skills

Hobbies

Photography

Sports

Gaming

Music

Languages

English
Proficient
C2
Punjabi
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Marathi
Intermediate
B1

Timeline

Senior Quality Analyst/Vendor Management

Inventive IT
11.2022 - Current

Senior Quality Analyst

CandorWorks
05.2019 - 10.2022

Sr. Demand Generation Executive

XDBS Corporation
01.2017 - 03.2019

Secondary School Certificate -

Sacred Heart School

Higher Secondary Certificate -

National Institute of Open Schooling

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Navjyot Gill