Mani kandan
Sr. Associate
CHENNAI
Summary
An effective communicator with proven ability to dive deep into complex datasets to identify trends, patterns, and opportunities that drive business decisions. Strong background in ensuring timely delivery of high-quality deliverables, while maintaining a focus on strategic planning and continuous improvement.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Senior Digital Associate
Amazon Development Center
01.2019 - Current
- Pilot: Did Pilot for new royalty calculation process which acts as a base for the Dashboard called DARI(Data Analytics for Royalty Inspection) that monitors the accuracy of payments to the publisher and coming up with AHT.
- Monitoring the Dashboard on a daily basis by performing root cause analysis on the discrepancies highlighted.
- Maintaining the Dashboard by updating the latest metadata feeds.
- Worked with multiple teams and brought in a ticket inflow process which notifies every change happens in the payment system so that the team can immediately validate it.
- Improvements in the Process: Introduced a new process to monitor the accuracy by auditing the tickets generated for changes made in payment system.
- Working cross teams to address the discrepancies and to keep the process up and running
- Communicating with Vendor managers
- Owning SOPs and Wikis: Created multiple end to end SOPs with step by step process to complete the audit.
- Training and developing: I have trained and onboarded 4 associates to the process and monitored their QA
Digital Associate
Amazon Development Center
07.2017 - 12.2018
- Manually auditing the royalty percentage for managed publishers across 14 marketplaces.
- Suggested and worked with support team to build an automation tool and a macro to save time by simplify the existing process which saved $5190
Education
Bachelor - Commerce
Madras Christian College
04.2001 -
Skills
Effective Communication & Reporting
Problem Solving & Root Cause Analysis
Analytical Thinking
Data Forecasting & Trend Analysis
Stakeholder communication
Process management
SOP creation
Scope improvement
Timely Delivery of High-Quality Deliverables
MS-Office
Key Functions
- Monitoring the Dashboard built for maintaining accuracy Royalty Payments to managed ebook publishers and performing root cause analysis on the discrepancies.
- Maintaining the Dashboard with the latest metadata feeds.
- Creating new process SOP’s and Training the new resources.
- Handling tickets inflow by addressing and resolving it within ETA.
- Working cross teams to address the discrepancies and to keep the process up and running.
- Communicating with Vendor managers.
Timeline
Senior Digital Associate
Amazon Development Center
01.2019 - Current
Digital Associate
Amazon Development Center
07.2017 - 12.2018
Bachelor - Commerce
Madras Christian College
04.2001 -
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