Highly accomplished Senior Manager with over 20 years of experience in airport operations, facility management, and hospitality. Demonstrates a proven ability to enhance productivity, drive operational efficiency, and ensure top-notch security and safety through deep domain knowledge and technical expertise. Skilled in optimizing team performance and managing operations across both airport and corporate facilities.
Skilled in curb/landside operations, facility management, and budget planning, with expertise in compliance and maintenance management. Proven track record in customer service, contract/vendor management, and safety/security. Proficient in airport operations and process management, adept at handling emergency situations and disaster management. Demonstrates strong analytical skills for troubleshooting and root cause analysis, with a solution-oriented approach to innovative problem-solving. Effective in designing business strategies to enhance competitiveness and managing passenger flows and feedback. Known for quick learning, team leadership, and staff development, with excellent communication and stakeholder management skills.