Manikandan C E
Bangalore
Summary
Highly accomplished Senior Manager with over 20 years of experience in airport operations, facility management, and hospitality. Demonstrates a proven ability to enhance productivity, drive operational efficiency, and ensure top-notch security and safety through deep domain knowledge and technical expertise. Skilled in optimizing team performance and managing operations across both airport and corporate facilities.
Overview
19
19
years of professional experience
Work History
Associate Director – Facility Management Soft Services
Flipkart
Bangalore
03.2019 - Current
- Responsible for Facilities Planning & Maintenance Department programs, services, and activities; assists in establishing and maintaining departmental and project timelines and priorities; ensures related activities comply with established standards, requirements, laws, codes, rules, regulations, ordinances, policies, and procedures.
- Evaluated performance of subordinates through regular feedback sessions and annual reviews.
- Completed the ISO 41001-2018 Certification.
- Successfully Completed Eminence Training Program.
- Participated actively in decision making processes at a high level within the organization.
- Assisted senior leadership team in developing long-term strategic plans for the organization.
- Coordinated with other departments to ensure successful completion of projects within established timelines and budgets.
Senior Manager- Terminal Operations
Bangalore International Airport Ltd.
Bangalore
10.2007 - 12.2018
- Leads a team of 80 comprising Terminal Managers, Deputy Terminal Managers, Assistant Managers, Senior & Junior Operational & Administrative Executives/ Assistants to oversee terminal operations, ensure smooth passenger & baggage flows as per the corporate policy & key performance indices
Duty Manager/Guest Service Manager
Kingfisher Airlines
Bangalore
04.2005 - 09.2007
- Operational Oversight: oversee all aspects of airline operations, including flight departures and arrivals, gate operations, baggage handling, and aircraft maintenance.
Education
Bachelor's Degree in Commerce -
Delhi University
01.1998
Skills
- Strategic Planning and Oversight
- Budget and Financial Management
- Facility and Operations Management
- Compliance and Safety
- Customer and Client Relations
- Team and People Management
- Contract and Vendor Management
- Operational Efficiency and Coordination
- Risk and Security Management
- Key relationship management
Endorsement Training
- Attended training programmed on AVSEC, conducted by BCAS Chennai
- Participated in training sessions held by DGR
- Undergone training sessions for managerial effectiveness & team building
- Undergone auditors training programme on ISO 9001:2008 QMS, ISO 14001:2004 EMS, & OHSAS 18001:2007
- IMS (Integrated Management System) Training on ISO 14001, 9001 and 18001
- Completed a training course on aviation management, conducted by IIM Ahmedabad
- Attended advance airport managers training course, organized by IATA
- Underwent certified training programme on BCM-Business continuity Management
- Completed a professional training programme on TMRS
- Attended certified training modules on emergency procedures & cargo handling
- Participated in training module on ARFF- aerodrome rescue & fire fighting
- Completed certified training course on load & trim (2002)
- Completed certified training course on SABRE, held by ACSI (2001)
- Attended professional course on telephone etiquette's & business etiquette's (2000)
- Underwent training sessions on basic customer services procedures (1999)
Professional Highlights
Skilled in curb/landside operations, facility management, and budget planning, with expertise in compliance and maintenance management. Proven track record in customer service, contract/vendor management, and safety/security. Proficient in airport operations and process management, adept at handling emergency situations and disaster management. Demonstrates strong analytical skills for troubleshooting and root cause analysis, with a solution-oriented approach to innovative problem-solving. Effective in designing business strategies to enhance competitiveness and managing passenger flows and feedback. Known for quick learning, team leadership, and staff development, with excellent communication and stakeholder management skills.
Languagesproficiency
- English
- Hindi
- Tamil
- Kannada
- Malayalam
Personal Information
- Date of Birth: 02/25/76
- Nationality: Indian
Timeline
Associate Director – Facility Management Soft Services
Flipkart
03.2019 - Current
Senior Manager- Terminal Operations
Bangalore International Airport Ltd.
10.2007 - 12.2018
Duty Manager/Guest Service Manager
Kingfisher Airlines
04.2005 - 09.2007
Bachelor's Degree in Commerce -
Delhi University