Manikandan Elumalai

Functional Support - CRMx.

• Provided frontline support for applications like CRMx (Microsoft Dynamics 365) and Client Central.
• Engaged with users to gather insights on functional and technical challenges.
• Guided users on the functionality and provided proactive information wherever required.
• Identified bugs during testing, triaged them, and communicated issues to the technical team for resolution.
• Delivered detailed analysis reports to technical team for effective bug fixing.
• Collaborated with Product Owners and Business Analysts on application functionality discussions.
• Led regular team meetings to track progress, address challenges, and guide project completion.
• Wrote user stories and designed test cases for User Acceptance Testing (UAT).
• Performed UAT, UVT, and Regression Testing.
• Maintained functional user guide on the application functionality.
• Acted as a single point of contact for the three different modules (CTM, Marketing, ESG Checklist).
• Performed internal quality checks to ensure process adherence and continuous improvement.
• Supported most of the release-related activities during the release time, and post-go-live.
• Led team huddles to share process knowledge and best practices among team members.
• Monitored specific module-related queries and notified the product owners to ensure timely action on user concerns.
• Effectively monitored user queries through the mailbox, Teams chat, and provided a timely response.

• Conducted comprehensive customer due diligence and reviewed KYC documentation for compliance.
• Executed CDD checks and blacklisted verifications based on customer business profiles.
• Remediated customer profiles to maintain high standards using KYC documents.
• Monitored projects during audits to ensure adherence to compliance requirements.
• Facilitated effective communication with colleagues and supervisors to resolve issues.
• Contributed insights for process enhancements during team meetings.
• Recognized as top performer for delivering exceptional quality work.

• Processed attorney invoices with iClear application for precise billing accuracy.
• Verified compliance with NMS Guidelines and State Fee Matrix in accordance with US mortgage law.
• Reviewed borrower loan documents to assess payable limits on charges.
• Evaluated fee applicability based on NMS Guidelines for informed borrower billing decisions.
• Executed payments through iClear or generated checks using CitiLink application.
• Facilitated utility bill payments by coordinating with electric, gas, and water companies.
• Managed accounts payable functions throughout foreclosure mortgage processes.
• Coordinated billing discussions with attorneys regarding court actions against borrowers.

• Conducted extensive research on 300 U.S. government contract websites for bid opportunities.
• Updated Onvia website with relevant bid information to enhance user access.
• Streamlined collection of bid information by consolidating multiple sources on Onvia.com.