YOGESHWAR M
Dindigul
Summary
Dynamic SAP Sales Executive with proven expertise at NAGA Ltd, excelling in Order Management and Customer Relationship Management. Achieved 100% accuracy in billing and order processing while enhancing client satisfaction through effective problem-solving. Skilled in SAP SD and advanced MS Excel, driving revenue growth and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SAP Sales Executive
NAGA Ltd
Vedasandur
06.2020 - Current
- Processed end-to-end sales orders in SAP, ensuring accuracy in pricing, discounts, and delivery schedules.
- Managed delivery creation and processing in coordination with warehouse and transportation teams.
- Generated and validated billing documents with correct pricing, discounts, and tax application.
- Maintained customer master data (partner functions, payment terms, shipping details).
- Handled order management operations for over 40 customers in Karnataka, including order entry, tracking, and coordination with logistics and sales teams.
- Developed strong customer relationships to enhance client satisfaction and retention.
- Conducted market research to identify new sales opportunities and trends.
- Developed and implemented sales strategies to meet customer needs, and increase revenue.
- Monitored daily order status, pending deliveries, and overdue invoices using SAP reports.
- Coordinated with the accounts team for payment tracking, credit/debit notes, and collections.
- Reported and tracked system issues while coordinating with consultants for resolution.
- Prepared daily, weekly, and monthly sales performance reports for management.
- Maintained 100% accuracy in SAP billing and order processing.
- Reduced processing delays by improving coordination between sales, logistics, and accounts.
- Contributed to improving On-Time, In-Full (OTIF) delivery performance.
- Collaborated with sales teams to streamline order processing workflows.
- Maintained accurate records of inventory levels and order statuses.
- Developed processes to ensure that order fulfillment was timely and accurate.
- Resolved customer issues related to order placement, pricing discrepancies, and shipping delays.
- Fielded incoming calls and emails from customers and sales representatives, and verified clear and complete communication among involved parties.
- Hands-on experience in the end-to-end Order-to-Cash (O2C) cycle, including sales order, delivery, billing, and post-billing activities.
- Worked extensively with cross-functional teams (FI/MM) to ensure seamless transactional flow and accurate financial postings.
- Managed and monitored high-volume sales orders, ensuring timely processing and compliance with business rules.
- Optimized order workflows to reduce manual intervention and order processing delays.
- Acted as a key point of contact for business users, resolving customer-related issues, and ensuring high service levels.
- Improved customer satisfaction by addressing order, billing, and delivery discrepancies efficiently.
- Analyzed and resolved production issues related to pricing, billing blocks, delivery errors, and master data inconsistencies.
- Performed root cause analysis and implemented preventive solutions to avoid recurring issues.
- Created and managed sales orders, including item category, schedule line determination, and ATP checks.
- Handled special scenarios such as rush orders, free-of-charge orders, and order changes.
- Supported delivery creation, picking, packing, and goods issue processes.
- Coordinated with logistics teams to resolve delivery blocks and shipping inconsistencies.
- Processed invoices, pro forma invoices, credit memos, and debit memos in compliance with business and tax requirements.
- Ensured accurate integration with SAP FI for revenue recognition and accounting postings.
- Created and maintained customer master and material master (sales views), ensuring data accuracy and consistency.
- Performed mass updates and validations to support business changes and audits.
- Configured and supported pricing procedures, condition records, discounts, surcharges, and tax determination.
- Resolved pricing-related issues, including incorrect condition determination and tax calculation errors.
- Managed returns, refunds, and credit/debit memo processes, ensuring proper approval and financial impact.
- Reduced revenue leakage by validating return reasons and pricing adjustments.
- Utilized SAP standard reports (VA05, VF05, VL06, etc.). For sales and billing analysis.
- Prepared MIS reports for management using SAP data to support decision-making.
- Collaborated with business stakeholders to understand requirements and translate them into SAP functional solutions.
- Participated in UAT support and post-go-live stabilization activities.
- Prepared functional documents, including process flows, user guides, and issue resolution documents.
- Maintained clear documentation for knowledge transfer and audit purposes.
- Conducted end-user training sessions, and provided day-to-day SAP SD support.
- Supported users during critical business periods, ensuring minimal disruption.
- MS Excel: Advanced usage for data analysis, VLOOKUP/XLOOKUP, pivot tables, and reporting.
- Outlook: Professional communication with stakeholders, and issue tracking.
- LibreOffice: Documentation, reporting, and data handling.
Education
Bachelor of Computer Applications -
Parvathys Art & Science College
DindigulHigher Secondary Certificate (HSC) -
Devangar Higher Secondary School
ChinnalapattiSkills
- SAP SD (Sales & Distribution)
- Order Management
- Problem solving
- Sales Order Processing
- Delivery Processing
- Billing & Invoice Processing
- Customer & Material Master Data
- Pricing & Tax Determination
- Returns & Credit/Debit Memo Processing
- SAP Standard Reports
- MIS Reporting
- Requirement Gathering
- Documentation
- User Training
- Support
- MS Excel
- Outlook
- LibreOffice
Certification
Order to Cash (O2C), UDEMY, 09/01/25, https://www.udemy.com/certificate/UC-17dd3d83-b738-4c2a-9edd-1f7718177bc5/
Personal Information
Projects Trainings
- Order-to-Cash cycle (O2C) end-to-end process
- Master Data Management (Customer, Material)
- Integration testing with MM & FICO
Languages
- Tamil
- English
- Kannada
Timeline
SAP Sales Executive
NAGA Ltd
06.2020 - Current
Bachelor of Computer Applications -
Parvathys Art & Science College
Higher Secondary Certificate (HSC) -
Devangar Higher Secondary School