Manikandan M
Service Provider Associate
Salem
Summary
Dedicated Service Provider Associate with hands-on experience in customer service and support. Strong communication and problem-solving skills enhance team performance and client satisfaction. Committed to leveraging technical expertise to align with company goals and drive success.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Business Development Executive
Axn Infotech Private Limited
12.2025 - Current
- Developed and executed strategic business plans to achieve revenue growth targets.
- Cultivated relationships with key clients, enhancing customer satisfaction and retention rates.
- Conducted market research to identify new business opportunities and industry trends.
- Collaborated with cross-functional teams to align sales strategies with organizational objectives.
Service Provider Association
IndiaMART InterMESH Limited (SPM ENGINEERING ENTERPRISES)
02.2024 - 10.2025
- Coordinated and collaborated with multiple service providers to ensure seamless service delivery to clients in Salem.
- Monitored service provider performance and compliance with service level agreements to maintain high standards.
- Assisted in onboarding and training new service providers to align with company policies and customer expectations.
- Resolved conflicts and service issues between clients and providers promptly to enhance customer satisfaction.
- Maintained detailed records of service provider interactions and client feedback for continuous improvement.
Customer relationship manager
Bandhan bank
11.2021 - 11.2023
- Managed and nurtured client accounts, achieving high customer satisfaction and retention.
- Managed and nurtured client accounts to ensure high customer satisfaction and retention rates.
- Coordinated with service providers to resolve client issues, enhancing response times and client trust.
- Implemented customer feedback processes, improving service quality and client experience.
Education
BCA -
Anbu Arts And Science College (Periyar University)
Namakkal, India01-2018
H.S.C - undefined
Govt. Hr. Sec. School
Kokkarayanpettai01-2015
S.S.L.C -
Govt. Hr. Sec. School Kokkarayanpettai
Kokkarayanpettai01-2013
Skills
Sales and marketing
Customer service
SAP (SD)
MS- Office
Team leadership
Strategic thinker
Goal-oriented
Relationship building
Interests
Playing Cricket, Kabbadi
Personal details
June 4, 1998
Timeline
Business Development Executive
Axn Infotech Private Limited
12.2025 - Current
Service Provider Association
IndiaMART InterMESH Limited (SPM ENGINEERING ENTERPRISES)
02.2024 - 10.2025
Customer relationship manager
Bandhan bank
11.2021 - 11.2023
H.S.C - undefined
Govt. Hr. Sec. School
BCA -
Anbu Arts And Science College (Periyar University)
S.S.L.C -
Govt. Hr. Sec. School Kokkarayanpettai