Manikandan Muthusamy

Having 5 years and 2 months of experience in the areas of Oracle and SQL based applications using Oracle SQL Technologies under Windows and Unix Environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Recent Project - Data services and operations (Tata Consultancy Services)

Client - Barclay's

Application - IMCC Notification engine

Technologies - Oracle 12C, SQL, UNIX, SQL developer, Putty, IBM Tivoli workload scheduler, IBM Netcool

Role - L1 Production Support Engineer | RTB role

Period - 11/2022, 06/2024

Barclays is a British multinational universal bank, Headquartered in London, England. Barclays has over 4750 branches in about 55 Countries of which about 1600 are in the United Kingdom. Barclay's business includes consumer banking and payments operations worldwide, as well as top-tier, full-service, Global corporate and investment bank operations.

Roles and responsibilities:

1. Supporting a ETL mission critical production environment by providing 16x7 diagnostics of issues reported tickets, mail and tech support.

2. Using Service First Now ticketing tool to track and manage the tickets assigned to me and resolve the ticket within the response timeframe.

3. Using Tivoli Workload Scheduler for monitoring the Jobs and Schedules if any X'Matter alert over email and calls came.

4. Depends on Job log will check in backend (UNIX) regarding files missing issues and get in touch with source team until required files received from their end.

5. Raising Standard, Normal and Emergency CR based on L2 team requirements for patching activities.

6. Holding, Releasing and submit the Abinitio jobs Adhocly based BTB team requirement.

7. Performing SOD checks for IMCC and BIDG area to ensure all the flows are working as expected from Unix end. If any real time critical application fails we need to check from Unix end like whether the Graphs (Flows) is working fine or not. If its fails we will restart the failed flows in Primary site.

8. Working on Business incidents by proper tagging to ensure all the customer reported issues are resolved in mentioned SLA.

9. Reviewing and escalating the bugs and enhancement to the respective development team and get fixed from developer depends on priority and severity of bug.

10. Preparing root cause analysis for problems occurred in production.

• Key contributor in resolving customer incidents on time without breaching SLA.
• Mentored new employees to bring them up to speed on projects, resulting in quicker overall completion milestones.
• Got appreciation for prepared knowledge based documents (KB) on time for newly reported issues and shared the same with team members for future reference.

I hereby declare that all the information provided above is accurate to the best of my knowledge.