Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Manikandan Periyaswamy

Chennai

Summary

Dynamic Senior Team Lead with extensive experience at Hexaware Technologies, specializing in fraud detection, analysis, investigation and prevention. Proven leadership and analytical skills have driven significant improvements in team efficiency and productivity. Adept at coaching and mentoring, I excel in developing strategies that enhance operational effectiveness and ensure compliance with industry standards.

Overview

11
11
years of professional experience

Work History

Senior Team Lead

Hexaware Technologies
10.2024 - Current
  • Conducted regular meetings with team members to discuss progress and identify areas for improvement.
  • Developed and implemented procedures to ensure consistency in workflow across the team.
  • Coordinated with other teams to ensure that all project deadlines were met.
  • Collaborated with management to develop strategies for improving efficiency and productivity of the team.

Team Lead

Hexaware Technologies
Chennai
10.2023 - 09.2024
  • Developed training materials for new employees on how to complete their assigned tasks efficiently.
  • Ensured compliance with company policies, safety regulations, and industry standards at all times.
  • Ensured compliance with industry standards and regulations.
  • Identified opportunities for process automation or streamlining existing procedures within the department.
  • Maintained up-to-date records of work progress, ensuring the accuracy of data entry and reporting.
  • Monitored performance of team members, providing feedback and coaching where necessary.

Subject Matter Expert

Hexaware Technologies
Chennai
04.2022 - 09.2023
  • Gathered relevant information from internal and external sources for creating effective MIS dashboards.
  • Created documentation related to MIS operations including procedures, standards, an/d policies.
  • Provided guidance and training on fraud prevention techniques to staff members.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Responded promptly to customer inquiries about suspected cases of fraud or other issues related to their accounts.
  • Analyzed data from multiple sources to detect any suspicious trends or anomalies indicating potential fraudulent activities.
  • Created reports detailing key insights gained through analysis of data related to fraud incidents and cases handled by the department.
  • Created detailed reports outlining findings from investigations into possible credit card fraud incidents.
  • Conducted research on new trends in credit card fraud and implemented preventive measures accordingly.
  • Evaluated current processes and procedures used in detecting credit card frauds and suggested improvements based on industry best practices.

Senior Associate

Hexaware Technologies
Chennai
07.2019 - 03.2022
  • Monitored customer accounts for any suspicious activity or unauthorized use of cards.
  • Identified and investigated fraudulent transactions by reviewing credit card applications and transaction histories.
  • Investigated cases of identity theft by verifying documents submitted by customers for account opening and transaction approval purposes.
  • Reviewed, verified, and identified customer transactions to detect and prevent fraudulent activities.
  • Developed reports outlining the scope of fraud trends, losses due to fraud, and recommendations for prevention measures.
  • Collaborated with internal teams to develop strategies for preventing fraudulent activities.
  • Identified and investigated fraudulent activities, discrepancies and suspicious transactions.
  • Conducted detailed investigations into potential cases of identity theft or credit card fraud.
  • Responded promptly to inquiries from customers regarding their accounts or disputed transactions.
  • Maintained accurate records of dispute resolution outcomes and documented findings from investigations.
  • Developed training materials for employees on how to recognize common indicators of fraud.

Senior Associate

Tata Consultancy Services
Chennai
03.2016 - 07.2019
  • Monitored customer accounts for any suspicious or unauthorized activity.
  • Participated in meetings with senior management regarding ongoing efforts against fraud.
  • Reviewed and evaluated customer accounts for potential financial risk.
  • Provided recommendations on how to improve existing fraud detection processes and procedures.
  • Investigated potential cases of money laundering and other criminal activities.
  • Served as primary contact for fraud claim inquiries.
  • Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
  • Monitored real-time queues and analyzed high-risk transactions from specified points of sale.
  • Analyzed customer feedback and transactional data to continuously refine fraud detection models.
  • Managed a portfolio of fraud cases, ensuring timely investigation and resolution in accordance with company policies.

Associate Specialist

Fidelity Investments
05.2014 - 03.2016
  • Identified opportunities for improvement within existing processes and systems used in administering the company's 401K plan.x
  • Researched and analyzed current market trends related to retirement planning investments.
  • Ensured accuracy of financial statements related to the 401K plan by performing periodic reconciliations.
  • Provided ongoing customer service to clients regarding their 401K accounts.
  • Prepared monthly reports on 401K contributions, withdrawals, and other activities.

Education

Bachelor of Commerce - B.Com - General

Shanmugha Arts, Science, Technology & Reserch Academy (SASTRA)
Kumbakonam

Skills

  • Fraud Detection
  • Fraud Analysis
  • Fraud Prevention
  • Fraud Investigations
  • Leadership skills
  • Analytical Skills
  • Effective communication
  • Coaching and mentoring
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft Word

Websites

Languages

Tamil
First Language
English
Proficient (C2)
C2

Timeline

Senior Team Lead

Hexaware Technologies
10.2024 - Current

Team Lead

Hexaware Technologies
10.2023 - 09.2024

Subject Matter Expert

Hexaware Technologies
04.2022 - 09.2023

Senior Associate

Hexaware Technologies
07.2019 - 03.2022

Senior Associate

Tata Consultancy Services
03.2016 - 07.2019

Associate Specialist

Fidelity Investments
05.2014 - 03.2016

Bachelor of Commerce - B.Com - General

Shanmugha Arts, Science, Technology & Reserch Academy (SASTRA)

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Manikandan Periyaswamy