MANIKANDAN V M
Chennai
Summary
“An enthusiastic individual, seeking an operations role in the banking industry, Strong background in handling sales and service counter work gained through 7 years of experience at Karur Vysya Bank(KVB). Demonstrated success in identifying business opportunities and using marketing tactics to convince existing clients to invest in featured banking products”
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
PB-Teller Authoriser
HDFC Bank LTD
01.2025 - Current
- Scrutinised and scanned account opening forms and instructions, resolved queries/complaints within TAT, received customer service appreciations through bank's portal, and ensured superior service during branch visits, acquiring customers through direct sales to walk-in clients and referrals.
- Operations: Conducting regular Sweep activity to check for any pending, customer request inside branch premises, transaction monitoring in newly opened accounts, sourcing new para banking products and also sourcing TPP. Provide best in-class customer service to become their banking partner of choice.Review Daily Accounts Opened, report and also Responsible for Current account & saving account sales.Providing training to people those who have joined as Management trainee in the branch.
- Updated deliverables in branch registers and portal, closed inoperative/blocked accounts not regularised within TAT, reduced ReKYC pendency, monitored branch suspense accounts daily, and ensured resource and operational efficiency to meet banking growth targets while managing and resolving all branch-originated complaints and customer requests.
- Drove input parameters by checking campaign leads/data from central team, maintained client engagement through portfolio calling, generated leads for liability and asset business, and worked on goal sheet KRAs to achieve rewards and certifications, creating a customer-focused approach for swift resolution of all queries and complaints.
- Department : Retail Branch Banking
Business Development Officer-L1 (BDO)
Karur Vysya Bank LTD
04.2022 - 01.2025
Business Development Associate (BDA)
Karur Vysya Bank LTD
04.2019 - 03.2022
Direct Selling Agent (DSA)
Karur Vysya Bank LTD
07.2017 - 03.2019
Education
Master of Business Administration - Marketing Management
University of Madras
Chennai, IN-TNB.E. - Civil Eng
DMI College Of Engineering
01-2015
H.S.C - Velankanni Matric.
Higher Secondary School
01-2011
S.S.L.C - Velankanni Matric.
Higher Secondary School
01-2009
Skills
- Retail banking
- Account creation
- Customer acquisition
- KYC compliance
- Account authorisation
- Transaction monitoring
- Customer relationship management
- Customer service
- Branch operations
- MIS reporting
- Account growth
- Team building
PERSONAL DETAILS :
Language Known :- English & Tamil (to read, write & speak)
Hobbies and Interests
Interest & Hobbies :- Sports and Reading
Awards and Recognition :
I have Achieved the JFM Contest Life Insurance Best Performer Award and also qualified for outdoor training programs.
DECLARATION :
I do hereby declare that the above information is true to the best of my knowledge Place : Chennai Date : Manikandan VM.
PERSONAL DETAILS :
- Father's Name :- Venkatesan D
- Mother's Name :- Manjula V
Certification
- [IRDA certification] certified
Timeline
PB-Teller Authoriser
HDFC Bank LTD
01.2025 - Current
Business Development Officer-L1 (BDO)
Karur Vysya Bank LTD
04.2022 - 01.2025
Business Development Associate (BDA)
Karur Vysya Bank LTD
04.2019 - 03.2022
Direct Selling Agent (DSA)
Karur Vysya Bank LTD
07.2017 - 03.2019
Master of Business Administration - Marketing Management
University of Madras
B.E. - Civil Eng
DMI College Of Engineering
H.S.C - Velankanni Matric.
Higher Secondary School
S.S.L.C - Velankanni Matric.
Higher Secondary School