MANIKANTA . N
Channel Team Lead (Level 4)
Mysuru
Summary
To pursue a career that lets me excel in new frontiers of the fields I study in & foster my personal & technical development which offers professional growth while being resourceful, innovative and flexible and in the process contributing towards the bench marking of the institution. Excellent in planning capacity, reducing the average cost of handling packages, operation's, Delivery business, ecommerce and transportation services. Looking forward to a new challenging environment further with same energy, dedication, and execution
Overview
12
12
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Channel Team Leader
Amazon Transportation’s Service
07.2016 - Current
- In July 2016 for MYQD AMZL station ( maniknag ) 2 Years and Login Changed (nmmanik) when Prompted to New Role
- Promoted in the Year of 2018 from Supervisor to Team Lead for GOA AMZL Region
- Launched new AMZL station GOIO in 2019
- Worked & Co Ordinating with launch team
- Again 2019 got Promoted as Channel Team lead ROK Region and got Level UP as L4 in 2021 for Same ROK Region with bigger teams
- Got Opportunity as a VAN manger (additional roll) for ROK in 2022 and still continuing the same and co ordinating with GOPU for any Support in ROK Region
- Handling 12 eDSP stations from last 4years with Vol of 4.5K BAU
- Defining, building and executing the delivery process from delivery station to customer address
- Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management
- Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team
- Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements
- Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work
- Analysis of the data reports to identify performance bottlenecks and improve performance
- Implement the formal process control and process improvement mechanisms such as Kaizen
- Roaster and monitor right number of scheduled staff to manage operations
- Co-ordinate with service partners to ensure 100% delivery rate and performance
- Plan and manage profits for the station by monitoring and sending reports on daily bases
- Onboarding of new service partners and stores to help in distribution of packages
- Lead and develop a team of Amazon associates
- Continuously improve processes and procedures
- Communicate policies to associates and act as the primary information source
- For the Team, maintaining compliance and consistency and taking corrective action when needed
- Develop performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality
- Support all safety programs compliance to ensure a safe work environment for all associates
- Ensure procedures are followed for building security and product loss prevention
- Create, manage and support recognition and communication programs
- Partner with the management team to establish and maintain quality control standards.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Agency Manager
Birla Sun Life Insurance, Birla Capital
06.2015 - 07.2016
- Taking responsibility for business performance of the Company
- Recruiting new employees (agents) to the company
- Track and report on progress of New Joiners
- Prepare recruit plan and obtain management approval of the recruitment
- Assure that all new members understand their roles and accept their responsibilities
- Apply project resources according to the approved plan
- Negotiate the performance of activities with team members
- Produces consolidated reporting to the Project Board, including key issues and risks
- Plan and work to business, maximize profits and achieve sales targets
- Recruit, train, develop and lead a high performance team
- Make schedules and roasters for managers and staff
- Prepare reports and other performance analysis on weekly and monthly bases
- Appraise staff performance and provide feedback to improve productivity
- Control operation costs and identify measures to cut waste
- Handle customer complaints and queries
- Ensure implementation of all processes and expectations set by head office.
Asst. Surveyor
Motor Insurance Company
05.2012 - 06.2014
- Months
- Collecting Privilege Survey Forms
- Inspecting the vehicle and tracking the cause
- Preparing the report & Valuation for the vehicle
- Ensuring Customer get there claim benefits on time
- Coordinate with ISP and make sure the SLA is met for all valued customer
Education
MBA - Marketing
Karnataka State Open University
Mysuru 06.2013 - 07.2015
Bachelor of Business Management -
Maharaja’s College
Mysuru 07.2009 - 06.2012
PUC -
J. Maharaja College
Mysuru 07.2007 - 06.2009
SSLC -
Sharada Vilas Boys High School
Mysuru 07.2005 - 06.2006
Skills
Teamwork and Collaboration
Financial Excellence
Managing Unit Operation
Training and Development of Team
Vendor Management
People Management
Team leadership and Coaching
Maximizing Profiatablity
Safety processes and procedures
Employee Evaluation
Performance improvement
Daily workflow improvement
Accomplishments
- Appreciated for achieving 100% adherence in ZBRI Process version I and II
- Trained on Learn to Lead, OB Sultan, People Management, DDT Trained on Safety and Excel basic in Amazon for Multiple location
- Appreciated for owning ownership towards Employs Skill development and Process Orientation
- Awarded LEAD BY EXAMPLE Supervisor – 2017 for the territory
Additional Information
The above-mentioned details are best and true to my knowledge.
Your's Faithfully
MANIKANTA. N
Timeline
Channel Team Leader
Amazon Transportation’s Service
07.2016 - Current
Agency Manager
Birla Sun Life Insurance, Birla Capital
06.2015 - 07.2016
MBA - Marketing
Karnataka State Open University
06.2013 - 07.2015
Asst. Surveyor
Motor Insurance Company
05.2012 - 06.2014
Bachelor of Business Management -
Maharaja’s College
07.2009 - 06.2012
PUC -
J. Maharaja College
07.2007 - 06.2009
SSLC -
Sharada Vilas Boys High School
07.2005 - 06.2006