Manikanta Suthan

Project : Application Operations, Techops is an Application Operations Support Team at JPL which provides manages applications from different Product Line

• Currently I manage 8 different applications which is a team of 4 members

Responsibilities:

• Setup new GCP server to migrate existing applications from on premise servers to GCP servers
• Raise Service requests and Change requests according to the requirements and follow ups to get approvals
• Responsible for the proper deployment of the code
• Perform Sanity post deployment
• Validate the server configuration for the running application and increase the configuration if necessary
• Monitoring Cron jobs and take necessary actions if there are any interruption
• Performed work around tasks to manually process the data into DB using Python script
• Setup applications on monitoring tools like Kibana and AppD to monitor the application performance and see the errors and exceptions
• Debugging the issue if any and identify where is the issue in data flow according to the application architecture
• Creation of Load balancers and FQDN for applications
• Supporting the GCP ( Google Cloud Platform) applications and monitoring the elk
• At Finnovation Tech Solution
• Project: Finance and Credit Application| Environment: Production
• Upgraded hardware to reduce service disruptions and maintain smooth workflow.

• Troubleshoot Issues: Act quickly to analyse the available data and find the root cause of the problem / technical issues in the product
• Develop a solution themselves or pass the problem on to other engineering team members, all the while providing users with progress updates
• Product Development: Participate in all stages of the product development process, including designing, building, and testing
• Working on useful tools such as internal software to automate key processes or platforms where customers can send inquiries and reviews
• Improvements: Deal with product issues first hand and suggest overall product improvements including features as per customer requirement
• Proactively evaluate engineering processes and provide recommendations to increase efficiency
• Command & Control: Fixing production issues within TAT, driving the call and updating the management on a regular basis without delays
• Onboarding Application : This involves taking over support and operations work from Development team and setting a whole new process and achieve stabilisation in production environment.

• Involved in resolving incidents /work orders across all the application within SLA breach
• Coordinated with IT Groups, Infra Team and Users on outages to provide resolution to all critical issues
• Worked on user requests in fixing the issues, which we used to get from ZOHO ticketing tool.
• Involved in Analysis, Requirements gathering and functional/technical specification.Record details of customer contacts and action taken
• Handling process orders, customer complaints and verifying customer details
• Forwarding complaints and feedback to the concerned authority to resolve the issues smoothly.