Manikanta Swamy G
Hyderabad
Summary
Jira Administrator with 3+ years of experience in managing and optimizing Atlassian tools, including Jira, Confluence, Jira Service Management (JSM), Opsgenie, and Bitbucket. Expertise in workflow automation, ITSM, integrations, user management, and security administration. Proven ability to streamline operations, enhance collaboration, and support Agile project management using Atlassian solutions.
Overview
3
3
years of professional experience
Work History
Jira Administrator
SID Global Solutions
Hyderabad, India
03.2022 - Current
- Administered and optimized Jira Cloud & Data Center, creating and managing custom workflows, issue types, and automation rules
- Configured Jira Service Management (JSM) projects, request types, queues, SLAs, and automation workflows for IT service operations
- Performed migrations from on-premise Jira to Atlassian Cloud, ensuring data integrity and system stability
- Expert in Jira Migration from Local, On-Prem Server to Atlassian Cloud
- Developed and executed JQL queries for custom filters, dashboards, and reports to support Agile teams
- Integrated Jira with ServiceNow, Aha, and Miro, streamlining cross-functional workflows
- Managed user access, roles, and permissions, ensuring security compliance
- Conducted training sessions for teams to enhance Jira and Confluence adoption
Education
Bachelor of Technology (B.Tech) - Computer Science Engineering
Lingaya's Vidyapeeth (Deemed to be University)
Faridabad, HaryanaSkills
- Atlassian Tools
- Jira Software
- Jira Service Management (JSM)
- Confluence
- Opsgenie
- Bitbucket
- Jira Administration
- Project creation
- Workflow customization
- Automation rules
- JQL queries
- Permission schemes
- Notification schemes
- IT Service Management (ITSM)
- SLA configuration
- Incident management
- Request types
- Customer portal setup
- Integrations
- ServiceNow
- Aha
- Miro
Accomplishments
- Successfully migrated Jira Server to Atlassian Cloud for enterprise clients.
- Improved ITSM efficiency by optimizing Jira Service Management SLAs and workflows.
- Reduced ticket resolution time by 30% through automation and process improvements.
- Conducted company-wide Jira & Confluence training, improving adoption and efficiency.
Languages
English
Hindi
Telugu
Location
Hyderabad, India (Open to relocation)
Personal Information
Title: Jira Administrator
Why Hire Me
- 3+ years of expertise in Jira Administration & Atlassian tools.
- Strong experience in ITSM, Agile project management, and workflow automation.
- Hands-on expertise in Jira Cloud migration & integrations.
- Proactive, detail-oriented, and dedicated to improving team efficiency.
Timeline
Jira Administrator
SID Global Solutions
03.2022 - Current
Bachelor of Technology (B.Tech) - Computer Science Engineering
Lingaya's Vidyapeeth (Deemed to be University)