Manikanta Upputholla
Bangalore
Summary
To deliver my duties to the fullest satisfaction of the superiors and subordinates and to reach responsible position in future, work for the betterment of the company in any situations.
Overview
9
9
years of professional experience
Work History
Production support (L2)
HCL Technologies Pvt Ltd
04.2022 - 07.2024
- Using DDL, DML, DQL commands for data fetching and changes
- Joining calls with L3 Dev team and performing the Application release activates using DAP / Jenkins tools for the same
- Troubleshooting on Trade ticket issues raised by customer
- Troubleshooting on job/feed failures, using Splunk for log monitoring and fixing feed failures
- Using crontab and automating repetitive tasks
- Performed comprehensive quality checks on finished products to ensure conformance with customer requirements and industry standards.
- Aided in the implementation of new manufacturing technologies, resulting in improved process capabilities and output levels.a
Systems Engineer
CGI Information systems & Management Consultant Services
12.2019 - 04.2022
- Performing the Database creation, Shrinking Databases, Patching, scheduled deployments etc
- Executing SQL Scripts and sharing the results to the requester
- Performing Weekend SQL Server Patching
- Performing Database Backups and Restore Activities as per the client request
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Completed software updates and assessed security patches for optimized computer use.
Production/Application Support Engineer (L1)
HCL Technologies ltd
12.2015 - 11.2019
- Tracking and closing various incidents without breaching SLA and requests resolving interacting with clients with call on the same
- Involved in Incident management, outage calls and sending communication to the business Users during critical outages
- Doing the Periodic Health checks in the Putty and sharing it to the Client
- Monitoring jobs in control m batch wise and finding the error if any job got failed
Education
Master of Science - Embedded Systems
JNTU Hyderabad
Hyderabad, India07.2016
Skills
- Oracle SQL, Unix
- SQL Developer , Splunk - for logs checking
- Troubleshooting
- Continuous Improvement
- Root Cause Analysis
- Failure Analysis
Careeraspiration
To deliver my duties to the fullest satisfaction of the superiors and subordinates and to reach responsible position in future, work for the betterment of the company in any situations.
Personal Information
Total Experience: 8 Years
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief
Timeline
Production support (L2)
HCL Technologies Pvt Ltd
04.2022 - 07.2024
Systems Engineer
CGI Information systems & Management Consultant Services
12.2019 - 04.2022
Production/Application Support Engineer (L1)
HCL Technologies ltd
12.2015 - 11.2019
Master of Science - Embedded Systems
JNTU Hyderabad
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