Manikanth Ganapara

Client: DBS

• Production Support - Analyze the problem and provide the solution and Maintain SLA
• Monitor and support applications with respect to transaction screening.
• Solving user queries and production issues related to transactions
• Health check of the applications on a daily basis.
• Alert handling and resolutions/escalations
• Application logs verification and Analysis
• Actimize tool - Monitoring of batch jobs from their start to finish and log Analysis
• Co-ordinate with client to resolve production issues.
• Good understanding of incident Management/Change Management Process.
• Good Hands-on knowledge of linux

• Involved in building the different services in the application based on requirement documentation
• Converted Ant build to Maven for legacy Java code application to push it to PCF and made it up and running as per the requirement
• Migrated WAS7 application to Tomcat and WAS9
• Played a Scrum master role within team and handled all issues related to project.
• Worked on On-boarding application into Pivotal Cloud Foundry
• Daily work updates to the onsite lead

• Involved in building the different services in the application-based requirement documentation
• Designing technical design documents and process documents for developed applications
• Performed root cause analysis and implemented corrective actions
• Identified Causes of issues within applications and determined which modifications needed to be made
• Reviewed code and debugged errors to improve performance
• Performed root cause analysis and implemented corrective actions, responded to and remedied critical issues
• Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills
• Involved in performance appraisal application and implemented a few classes with various technologies and built code successfully.
• Documentation of solution knowledge and process monitoring techniques for re-use to provide quick resolution