MANIMALA Pichandi
Chennai
Summary
Dynamic professional with experience at Sutherland, excelling in customer support and issue resolution. Proven ability to enhance service quality through effective communication and analytical thinking. Skilled in project management and problem-solving, consistently meeting performance metrics while fostering team collaboration to drive customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
OTC - Seller support. Associate
Sutherland
Chennai
10.2024 - Current
- Assisted selling partners with account-related issues, product listings, order management, and adherence to policy guidelines to enhance partner success.
- Delivered high-quality customer service, achieving performance metrics for average handling time and productivity targets.
- Resolved queries related to payments, inventory updates, and account performance.
- Collaborated with team members to enhance service quality and elevate customer satisfaction through shared best practices.
- Escalated complex issues to higher support tiers.
- Followed company policies and standard operating procedures to ensure accurate resolutions.
- Documented all interactions and resolutions in the system for future reference.
- Provided customer support to online sellers through email.
Education
Bachelor's - Computer Application
University of Madras
Chennai01-2024
Higher Secondary -
Jaigopal Garodia National Higher Secondary School
Chennai01-2021
SSLC -
Jaigopal Garodia National Higher Secondary School
Chennai01-2019
Master of Science - Cyber Forensics And Information Security
Madras Universtiy
Chennai03-2026
Skills
- Project management
- Workflow management
- Process optimization
- Data interpretation
- Research analysis
- Problem solving
- Issue resolution
- Production support
- Work prioritization
- Task prioritization
- Analytical thinking
- Team collaboration
- Communication skills
Certification
- Pantech certified java full stack developer
- Pantech certified machine learning
- Skillups certified data science
- Futureskills certified Robotics and Automation
Languages
- Tamil
- English
Timeline
OTC - Seller support. Associate
Sutherland
10.2024 - Current
Bachelor's - Computer Application
University of Madras
Higher Secondary -
Jaigopal Garodia National Higher Secondary School
SSLC -
Jaigopal Garodia National Higher Secondary School
Master of Science - Cyber Forensics And Information Security
Madras Universtiy