Muhammed Atheeq Farhan
Seller Support Associate Sr.
No. 1/218, Ovvaiyaar Street, M.G.R. Nagar, Naduveerapattu, Chennai,Tamil Nadu
Summary
Encouraging lead and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Have experience as a Mentor, Team Lead, Process Trainer, Quality Analyst and as an Acting Supervisor.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Skills
Problem-Solving
Decision-Making
Subject matter expertise
Creative problem solving
Strategic planning
Coaching and mentoring
Business Development
Team management
Process Development
Project Management
Active Listening
Teamwork and Collaboration
Multitasking Abilities
Excellent Communication
Organization and Time Management
Business administration
Critical Thinking
Team building
Work History
Seller Support Associate Sr.
Amazon Development Center India Pvt. Ltd.
Chennai, Tamil Nadu
01.2022 - Current
- Have experience working as a Contact Resolution Specialist for Amazon Selling Partner Support Process.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Supported vendor advertising, strengthening accounts through timely and clear communication.
- Exercised professionalism across varying circumstances, treating each customer with respect despite potential agitation or frustration.
- Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
- Identified and addressed vendor concerns, working with development teams to achieve resolution.
- Provided seller support on refunds, posted feedback and policy changes.
- Exercised conflict resolution techniques to support troubleshooting and customer satisfaction.
- Managed competing variables and objectives simultaneously, addressing concerns based on time sensitivity and importance.
Senior Associate - CS Internet
Sutherland Global Services Pvt. Ltd.
Chennai, Tamil Nadu
06.2018 - 01.2022
- Provided exemplary support to individuals and businesses that sell on Amazon platform by providing prompt and efficient service to Amazon Selling Partners and Merchants including appropriate escalation of Seller issues
- Worked as a Mentor, Subject Matter Expert, Team Lead for Amazon Selling Partner Support process to improve knowledge of new hires, develop automation ideas to drive process simplification.
- Have mentored and provided upskill training/cross-skill training for 20 different teams within Amazon Selling partner Support.
- Worked as a Process Trainer and Quality Analyst at times to improve quality of resolution provided to selling partners and to coach associates regarding process updates.
- Worked as Acting Supervisor internally within Amazon Selling Partner Support and supervised a team of 50 associates to improve team performance.
- Experience in providing support for various work reports, managing high priority queues and escalations
- Also maintained high departmental standards for quality and productivity metrics inculcating first contact resolution.
Honors and Awards
- Awarded as Best Performer of the year - 2020 for Selling Partner Support Process at Sutherland Global Services Pvt. Ltd.
- Awarded as Best Mentor in Sep, 2021 for Selling Partner Support Process at Sutherland Global Services Pvt. Ltd.
- Awarded as Best Team Lead in Nov, 2021 for Selling Partner Support Process at Sutherland Global Services Pvt. Ltd.
Education
Bachelor of Technology - Information Technology
RRASE College of Engineering
Padappai, Chennai 07.2014 - 04.2018
HSC (11th And 12th) - Biology, Physics, Chemistry, Mathematics
Government Higher Secondary School
Somangalam, Chennai 06.2012 - 04.2014
SSLC -
Lavender Matriculation Higher Secondary School
West Tambaram, Chennai 06.2011 - 04.2012
Timeline
Seller Support Associate Sr.
Amazon Development Center India Pvt. Ltd.
01.2022 - Current
Senior Associate - CS Internet
Sutherland Global Services Pvt. Ltd.
06.2018 - 01.2022
Bachelor of Technology - Information Technology
RRASE College of Engineering
07.2014 - 04.2018
HSC (11th And 12th) - Biology, Physics, Chemistry, Mathematics
Government Higher Secondary School
06.2012 - 04.2014
SSLC -
Lavender Matriculation Higher Secondary School
06.2011 - 04.2012
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offWork from home optionFlexible work hoursTeam Building / Company RetreatsPersonal development programsStock Options / Equity / Profit Sharing4-day work weekQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Personal Details
- Date Of Birth : 17 October 1996
- Nationality : Indian
- Marital Status : Married
Passport Details
- Passport Number : S2819098
- Place of Issue : Chennai
- Date of Issue : 11/07/2018
- Date of Expiry : 10/07/2028