Manimaran M
Team Lead
12, EB Colony, 3rd Street,2nd Cross Street, Adambakkam, Chennai
Summary
Results-driven Team Lead with 14+ years of experience in Accounts and ERP Information Processing within the Order-to-Cash (OTC) domain. Strong expertise in end-to-end OTC operations, including financial reporting, accrual preparation, pricing support, and customer data management using SAP. Skilled in analyzing trends, forecasting expenses, and delivering accurate monthly and weekly MIS reports. Possess in-depth knowledge of accounting principles, financial planning, and process optimization, with a proven ability to support business decisions and improve operational efficiency.
Overview
16
16
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Team Lead
Capgemini Technology Service India Limited
12.2024 - 02.2026
- Worked on a finance project as process lead and was handling a team of 30 members.
- Communicate process changes and updates to stakeholders and team members.
- Handling Europe's Countries' Customers and Consumers for Disputes, Queries, and Issues
- Performing Credit & Rebill in Mainframe.
- Managing the collection of outstanding debts from customers via calls.
- Experience in preparing DTP and got Approval from GPO
- Took part in all project planning and execution to ensure that process requirements are met.
- Monitor and analyze process performance metrics to identify areas for improvement.
- Lead and mentored team of process associates to ensure timely and accurate completion of tasks.
- Took part in process audits and reviews to ensure adherence to quality standards.
- Identify and implement automation opportunities to streamline processes.
- Collaborate effectively with cross-functional teams, including the billing, CMD, sales, and customer service teams, daily to ensure smooth process. flow and timely completion of tasks.
- Oversee and manage the day-to-day operations of the process team.
- Analyzed KPIs and prepared performance reports for management review
- Led dispute resolution operations, ensuring adherence to SLA and improving turnaround time (TAT)
Business Process Lead - order to cash
IBM India Pvt Ltd
04.2018 - 11.2024
- Expertise in customer data management
- Creating customer data modification & deletion
- Supporting to fix the pricing for new customers and tax calculations.
- Preparing monthly and weekly report
- Daily activity monitor
- Cash application debit balance analysis
- Customer Quires handling (Generic Email)
- DTP Creation and updates
Accounts (Secretarial Assistant)
IIT Madras (Contract)
09.2009 - 09.2016
- SRB Book Stock Register Accounts Payable Procedures Review payments
- Auditing the files, formatting, ensured approvals and doing the batch uploads about 50 per week
- Managed the accurate and timely processing of invoices per month for large, multi-site organizations
- Monthly BRS Checking’s
Education
Master of Computer Applications (MCA) - Computer Science
University of Madras
Chennai, India 04.2001 -
Bachelor of computer application (BCA) -
New Prince Shri Bhavani Arts & Science College
Chennai04-2009
Skills
Reporting & Analytics
Operations management
Coaching and mentoring
Process Improvement & Automation
ACHIEVEMENTS AND AWARDS
Awarded the IB R&R [Rewards and recognition], Recognized as Best team Member of the Quarter in 2019 & 2020, Received Client Loyalty award (2021), 100% cross trained the team members Award
Certification
Data Analysis & Dashboard Associate using Power BI , [Excelgoodies]
KEY RESPONSIBILITIES
- Served as a helpful assistant to all office staff including the accountant.
- Supervised and assigned duties to Assistant Coaches
- Served as an assistant to all administrative personnel and acted as a first point of contact for visitors and customers
- Worked tirelessly to improve the overall performance of the process by assessing billing, workflow, and customer relationship management and productivity
- Reports preparation Daily , Weekly & Monthly During the period close activity.
- Completed projects on time and within budget restrictions
- Process-improvement focus groups as part of the Project initiative to achieve functional design within it's user systems
Timeline
MS - Excel Associate,[Excelgoodies]
04-2026
Data Analysis & Dashboard Associate using Power BI , [Excelgoodies]
03-2026
MIS Reporting & Business Modeling Specialist using MS-Excel,[Excelgoodies]
03-2026
Team Lead
Capgemini Technology Service India Limited
12.2024 - 02.2026
Business Process Lead - order to cash
IBM India Pvt Ltd
04.2018 - 11.2024
Accounts (Secretarial Assistant)
IIT Madras (Contract)
09.2009 - 09.2016
Master of Computer Applications (MCA) - Computer Science
University of Madras
04.2001 -
Bachelor of computer application (BCA) -
New Prince Shri Bhavani Arts & Science College