Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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MANIMEGHALAI S

MANIMEGHALAI S

Bengaluru

Summary

Dynamic Community Operation Specialist with a proven track record at Dunzo Digital Pvt Ltd, excelling in customer-centric complaint resolution and critical thinking. Adept at enhancing team collaboration and improving CSAT through effective communication and problem-solving strategies. Successfully escalated and resolved complex issues, ensuring seamless operations and partner satisfaction.

Overview

6
6
years of professional experience

Work History

Community Operation Specialist

Dunzo Digital Pvt Ltd
Bengaluru
01.2020 - 12.2023
  • To identify the issue in the on - going task and assist the Partners and co-ordinate with the customers to resolve the Problem.
  • Working closely with Quality Leads/ Managers to aggregate, Prioritize and report out on the impact of the top - quality issues affecting the teams in that location.
  • Implement corporate or departmental policies, procedure, and service standards in conjunction with management.
  • Escalating the Issues to concern teams.
  • Strong written communication, documentation, customer-centric, critical thinking, conflict resolution.
  • Responding to new and unwanted threads, Co- Ordinate between the management and the operators regarding task _ related concerns.
  • Resolve Customer Complaints/ Partners Complaints/ Merchants Complaints Or Answer the Questions.

Associate consultant

Harbinger Business Solution Pvt ltd
Bengaluru
03.2018 - 10.2019
  • Selecting Candidates for our clients via LinkedIn
  • Calling the selected candidates and scheduling the interview.
  • Taken up with the First round of interview for candidates and assigning then second round of assignments via Email.
  • Posting Adds on Job openings on social media platforms such as Facebook, LinkedIn.
  • Shortlisted candidate via Naukri.
  • Worked for Clients Like Dream11 for shortlisting candidates.

Education

B Tech - Electronics and Communication

South East Asian College of Engineering and Technology
Bengaluru, India
08.2018

Skills

  • CUSTOMER CENTRIC
  • Customer support
  • Complaint resolution
  • Candidate selection
  • Interview coordination
  • Conflict resolution
  • Team collaboration
  • Attention to detail
  • Critical thinking
  • Communication skills
  • Problem solving
  • CSAT
  • Written communication

Personal Information

  • Date of Birth: 12/07/94
  • Nationality: Indian

Timeline

Community Operation Specialist

Dunzo Digital Pvt Ltd
01.2020 - 12.2023

Associate consultant

Harbinger Business Solution Pvt ltd
03.2018 - 10.2019

B Tech - Electronics and Communication

South East Asian College of Engineering and Technology

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MANIMEGHALAI S