MANIMEGHALAI S
Bengaluru
Summary
Dynamic Community Operation Specialist with a proven track record at Dunzo Digital Pvt Ltd, excelling in customer-centric complaint resolution and critical thinking. Adept at enhancing team collaboration and improving CSAT through effective communication and problem-solving strategies. Successfully escalated and resolved complex issues, ensuring seamless operations and partner satisfaction.
Overview
6
6
years of professional experience
Work History
Community Operation Specialist
Dunzo Digital Pvt Ltd
Bengaluru
01.2020 - 12.2023
- To identify the issue in the on - going task and assist the Partners and co-ordinate with the customers to resolve the Problem.
- Working closely with Quality Leads/ Managers to aggregate, Prioritize and report out on the impact of the top - quality issues affecting the teams in that location.
- Implement corporate or departmental policies, procedure, and service standards in conjunction with management.
- Escalating the Issues to concern teams.
- Strong written communication, documentation, customer-centric, critical thinking, conflict resolution.
- Responding to new and unwanted threads, Co- Ordinate between the management and the operators regarding task _ related concerns.
- Resolve Customer Complaints/ Partners Complaints/ Merchants Complaints Or Answer the Questions.
Associate consultant
Harbinger Business Solution Pvt ltd
Bengaluru
03.2018 - 10.2019
- Selecting Candidates for our clients via LinkedIn
- Calling the selected candidates and scheduling the interview.
- Taken up with the First round of interview for candidates and assigning then second round of assignments via Email.
- Posting Adds on Job openings on social media platforms such as Facebook, LinkedIn.
- Shortlisted candidate via Naukri.
- Worked for Clients Like Dream11 for shortlisting candidates.
Education
B Tech - Electronics and Communication
South East Asian College of Engineering and Technology
Bengaluru, India08.2018
Skills
- CUSTOMER CENTRIC
- Customer support
- Complaint resolution
- Candidate selection
- Interview coordination
- Conflict resolution
- Team collaboration
- Attention to detail
- Critical thinking
- Communication skills
- Problem solving
- CSAT
- Written communication
Personal Information
- Date of Birth: 12/07/94
- Nationality: Indian
Timeline
Community Operation Specialist
Dunzo Digital Pvt Ltd
01.2020 - 12.2023
Associate consultant
Harbinger Business Solution Pvt ltd
03.2018 - 10.2019
B Tech - Electronics and Communication
South East Asian College of Engineering and Technology
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