MANINDERJIT KAUR
LUDHIANA
Summary
Dynamic Branch Operation Manager at AU SMALL FINANCE BANK with proven expertise in optimizing operational efficiencies and delivering outstanding customer service.
Overview
10
10
years of professional experience
Work History
Branch Operation Manager
AU SMALL FINANCE BANK
04.2024 - Current
- Maintained accurate records of financial transactions.
- Conducted periodic reviews of existing processes to identify potential opportunities for cost savings or efficiency improvements.
- Coordinated customer service initiatives and staff training.
- Resolved customer complaints in a timely manner.
- Provided guidance on best practices for handling difficult customers or situations.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Streamlined operational efficiencies by partnering with sales team to reevaluate and ensure peak product placement.
Personal Banker Authorizer
HDFC BANK
11.2022 - 03.2024
- Researched customer inquiries and reported findings in a timely manner.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Provided customer service to clients, including answering questions and resolving issues.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Recognized opportunities for cross-selling additional banking products or services.
Assistant Manager
AXIS BANK
09.2019 - 11.2022
- Supervised daily operations including scheduling shifts, assigning duties.
- Balanced cash drawers on a daily basis.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
Relationship Manager
HDFC LIFE
LUDHIANA
12.2017 - 07.2018
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Developed strategies to attract new customers while retaining existing ones.
ARM
PNB METLIFE
11.2016 - 08.2017
- Worked with cross-functional teams to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Sales Officer
HDFC securities
LUDHIANA
05.2015 - 10.2015
- Provided exceptional customer service throughout the entire sales process.
- Developed strategies to increase sales and market share.
- Built relationships with key clients through regular contact.
Intern
IDBI federal life insurance co. ltd.
Chandigarh
- Project report on 'Customer Perception' toward life insurance in Chandigarh city.
- Objectives of project are to know about the consumer perception toward life insurance and making aware them about IDBI federal life insurance.
Education
MBA - finance and hr
SHOOLINI UNIVERSITY
01.2015
BBA -
S.P.N COLLEGE
MUKERIAN, PUNJAB01.2013
10+2 -
S.G.N
MUKERIAN, PUNJAB01.2010
10 -
S.K.D SEN. SEC.
GURDASPUR, PUNJAB01.2008
Skills
- Microsoft Word and Excel
- Presentation skills
- Flexibility and adaptability
- Team collaboration
- Positive mindset
- Innovative thinking
- Effective communication
Personal Information
- Date of Birth: 08/27/92
- Gender: FEMALE
- Marital Status: Married
Languages
- ENGLISH
- HINDI
- PUNJABI
Hobbies and Interests
- Get knowledge about different places
- Reading novels
- Making new friends
Disclaimer
I hereby declare that above statements are true to the best of my knowledge & belief.
Education Profile
- MBA (Finance and HR), SHOOLINI UNIVERSITY, 2015, FIRST, 70%
- BBA, PUNJAB UNIVERSITY, S.P.N COLLEGE MUKERIAN, PUNJAB, 2013, FIRST, 62%
- 10+2, P.S.E.B, S.G.N MUKERIAN, PUNJAB, 2010, FIRST, 69%
- 10, P.S.E.B, S.K.D SEN. SEC. GURDASPUR, PUNJAB, 2008, FIRST, 60%
Value Profile
- Can take initiative
- Work under pressure
- Balance multi-task assignments
Timeline
Branch Operation Manager
AU SMALL FINANCE BANK
04.2024 - Current
Personal Banker Authorizer
HDFC BANK
11.2022 - 03.2024
Assistant Manager
AXIS BANK
09.2019 - 11.2022
Relationship Manager
HDFC LIFE
12.2017 - 07.2018
ARM
PNB METLIFE
11.2016 - 08.2017
Sales Officer
HDFC securities
05.2015 - 10.2015
Intern
IDBI federal life insurance co. ltd.
MBA - finance and hr
SHOOLINI UNIVERSITY
BBA -
S.P.N COLLEGE
10+2 -
S.G.N
10 -
S.K.D SEN. SEC.
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