Experience : Accounts Receivables, Billing and Cash applications in to US Accounting
Company Overview: Business Process Management and outsourcing services
Billing the carriers and subscribers for the services done by the client
Processing the debit and credit adjustments as per the client requirement
We receive the invoices in this system, where we review the invoices to check whether they are billed correctly or not and process them accordingly
Here we work as 3rd party to insurance and vendor. We check here whether these invoices are paid by insurance company or not. If paid, we will process the invoices
Handling Generic Email box and Assigning work to the Team Accordingly
Processing various Lockbox payments like Credit Card, ACH/Electronic payments, check payments
Maintaining daily Cash Reconciliation and Deposit Reports
Processing Credit Card, Check Refunds and cash Transfer• Responding to Email from Onshore and Prioritise the Task Completion
Handling the Generic Mailbox and taking the responsibilities on the escalation emails
Daily connection with onshore and relevant team members on the billing report
Processing customer service escalations on deductions, charges, write-off and refunds
Supporting two different teams in a week
Processing bonds & insurance, DART, stuck batch, and un-posting activities
Assigning carrier & subscriber refunds, customer service escalation to team members
Training new resources on the process and ensuring 100% validation
Business Process Management and outsourcing services
Senior Analyst
R1RCM
11.2019 - 12.2021
Company Overview: Leading provider of revenue cycle management solutions
Thorough knowledge of insurance and posting accounts
Analyzed and investigated Explanation of Benefits – EOB
Managed missing EOB through portals or calls
Delivered high-quality services as per business requirements
Followed HIPAA rules while handling patient details
Worked on Intermedix tools through various provider portals
Maintained quality and met targets as per SLA
Leading provider of revenue cycle management solutions
Senior Associate
Sutherland Health Care Solutions Pvt. Ltd.
02.2016 - 11.2019
Company Overview: Provider of business process outsourcing services
Experience with Sutherland Global Services as Health Care Consultant
Answered client queries through emails and chat
Generated daily and monthly reports
Provided training to new joiners
Responded immediately to critical EPIF's generated
Education
Bachelor of Commerce - undefined
Avanthi Degree College
Hyderabad
06.2013 - 1 2015
Intermediate -
St. Francis Junior College
Hyderabad
06.2011 - 6 2013
Matriculation - undefined
Shanthi Niketan High School
Hyderabad
02.1997 - 6 2010
Skills
ERP- Genesys Environment
Accomplishments
Received the Star of the Month award for maintaining 100% Quality.
Earned promotion from Process Developer to Management Trainee in recognition of exceptional work and dedication.
Passions - Hobbies
Passionate about cricket and committed to fitness through regular workouts.