Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
BusinessDevelopmentManager

MANISA POOBATHI

Chennai

Summary

Dedicated and accomplished professional with five years of extensive experience in application and production support for Barclays Investment Banking, specializing in Anti Money Laundering (AML). Demonstrated expertise in SQL, Unix, shell scripting, ETL processes, Actimize Visual Modeler, Informatica, and Python. Proven track record of progressing from Level 1 and Level 2 support roles to a Team Lead position, successfully managing a team of 18 members in AML, Sanctions, and KYC. Seeking a challenging role in ETL development or a leadership position where I can leverage my technical acumen and leadership capabilities to drive impactful solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Leader

TCS [Client- Barclays]
Chennai
07.2023 - Current
  • Lead a team of 18 members specializing in AML, Sanctions, and KYC.
  • Provide mentorship, guidance, and technical leadership to team members, fostering a collaborative and high-performance culture.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Oversee resource allocation, task prioritization, and project planning to meet client deliverables and exceed expectations.
  • Act as a liaison between the client and internal teams, ensuring alignment with business objectives and regulatory requirements.
  • Implement process improvements to enhance team productivity and efficiency. Created training materials and conducted group trainings on new processes or procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Developed strategies for problem solving and conflict resolution among team members.

L2 Support Engineer

TCS [Client- Barclays]
Chennai
11.2021 - 07.2023
  • Focused on deployment activities, ensuring smooth rollouts of enhancements and updates.
  • Led coordination efforts between development and operations teams to streamline deployment processes, minimizing downtime and maximizing efficiency.
  • Enhanced skills in version control, release management, and change control procedures.
  • Provided advanced troubleshooting and support for critical issues, reducing resolution times.
  • Provided technical support to users, troubleshooting hardware and software issues.
  • Completed root cause analysis on routine and complex problems.
  • Monitored server performance and took corrective measures when necessary.

L1 Support Engineer

TCS [Client- Barclays]
Chennai
06.2019 - 10.2021
  • Managed application maintenance and production support for critical systems in the AML domain.
  • Troubleshot and resolved issues promptly to ensure seamless operations and system uptime.
  • Developed a deep understanding of financial crime prevention processes and systems.
  • Maintained documentation of support activities and procedures to ensure knowledge transfer and compliance with standards.
  • Resolved tickets raised by customers within SLA timelines while keeping track of resolution status in ticketing system.
  • Deployed patches on servers to keep systems up-to-date with latest security updates.
  • Updated knowledge base articles regularly with latest information about products and services offered by organization.
  • Conducted daily health checks of servers to ensure optimal performance levels are maintained.

Education

Bachelor of Engineering (ECE) -

Bannari Amman Institute of Technology
Sathyamangalam
01.2019

Skills

  • SQL
  • Unix
  • Shell Scripting
  • Python(Numpy, Pandas)
  • ETL Process
  • Informatica
  • Actimize visual Modeller
  • Microsoft Excel
  • Jupyter Notebook
  • Power BI
  • Application Maintenance
  • Deployment Management
  • Team Leadership
  • Project Planning
  • Resource Allocation
  • Troubleshooting
  • Problem Solving
  • Client Liaison

Certification

  • Google Data Analytics Professional Certificate
  • Did certification in SQL - MySQL and Power BI from Udemy

Websites

Timeline

Team Leader

TCS [Client- Barclays]
07.2023 - Current

L2 Support Engineer

TCS [Client- Barclays]
11.2021 - 07.2023

L1 Support Engineer

TCS [Client- Barclays]
06.2019 - 10.2021

Bachelor of Engineering (ECE) -

Bannari Amman Institute of Technology

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