Mani Sankar Baskar
Operations Manager
Chennai,Tamil Nadu
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
7
7
Certifications
2
2
Language
Work History
Operations Manager
Dvara KGFS
Chennai
06.2023 - 03.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Identified Operational Frauds and Reported issues to higher management with great detail.
- Monitored daily cash / financial discrepancies using analytical tools.
- Monitoring different products such as JLG Loans, Consumer Durable Loans, Enterprise Loans that are offered and ensuring if it follows standard compliance norms of MFI business, and also ensuring it meets RBI guidelines and proposed if any changes required in product documentation
Student
Simplilearn
Chennai
09.2022 - 06.2023
- Did my Professional Certificate Programme in Data Analytics from Simplilearn ( In Collaboration with Purdue University, US)
Process Specialist
Infosys BPM
Bengaluru
07.2022 - 09.2022
- Served as Subject Matter Expert for process-related inquiries, providing guidance to colleagues when needed.
- Streamlined communication within the team, leading to better project coordination and timely completion of tasks.
- Performed quality assurance checks on transactions and account actions to assess and fix compliance related issues.
- Conducted due-diligent monitoring for onboarding new clients, checking negative balances on client accounts.
- Responsible for monitoring incoming funds, cash concentration sweeps and ensuring fund deposits to avoid overdrawn charges.
Senior Process Associate
Tata Consultancy Services
Chennai
03.2018 - 08.2021
- Leveraged Tableau,SQL, Python and applied ETL (Extract, Transform and Load) in reporting activities to meet the management requirements
- Conducted Back end monitoring of Email Flow between Financial Advisors and identifying potential risks, compliance issues, policy violations and highlighting them to Risk officers, attending weekly review calls etc.
- Identified modifications to processes and procedures that would promote better efficiency.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Supervised team of associates as a Quality Checker to enhance accountability, develop professional skills and improve efficiency.
- Utilized data and performed data analysis for strategic decision making - such as Error Trend Analysis, Comparative Study of Lexicons, contributing to Machine Learning Algorithms through Lexicon suggestions etc.
Career Transition
Business Closure
Chennai
11.2017 - 02.2018
- Worked for 3 different teams in RBS and had to move on because of business closure. Was looking for a better work opportunity outside that provides a stable work environment.
Analyst
Royal Bank Of Scotland ( Now - Natwest Markets )
Chennai
08.2015 - 10.2017
- Responsible for Electronic Clearing of Cheques and handling Manual Payment Instructions of International Clients.
- Collaborating with Stakeholders of APAC and EMEA region and monitoring SWIFT Transactions.
- Worked as a part of Lending Operations and thereby dealing with Loan Life Cycle, Limit marking and liaising with Stakeholders on new client requests.
Education
B.Com Corporate Secretaryship - Commerce
Loyola College
Chennai 06.2012 - 06.2015
Skills
Tableau : Building Dashboards, Anomalies, Visualizations
SQL : Queries, Schemas, Data Extraction, Transformation
Python : Data Structures and Algorithms, MatplotLib, Pandas, Seaborn, NumPy, ScikitLearn, Predictive Modeling, Machine Learning Algorithms etc
R : Data Structures, Ggplot2, dplyr for data manipulation and Visualization
Excel : Data Formatting, Formulas and Functions, Data Analysis, Charts and Graphs, Recording Macros, Data Import and Exports, Pivot Tables
Certification
PG Certification In Data Analytics - Offered by Simplilearn
Accomplishments
- Saved the company approximately INR 2 crores by identifying the misses on portfolio insurance coverage on loans offered to clients.
- Successfully identified and addressed discrepancies in interest rates offered to customers compared to product notes, leading to the recovery of a shortfall of 28 lakhs.
- Awarded 5 Spot Ovations for Operational Efficiency
- Awarded 1 Silver Ovation for Operational Support during Chennai Floods.
- Awarded Star Performer 4 times for exhibiting 100 percent accuracy in Productivity.
Timeline
SQL - Offered by Udemy
05-2024
Operations Manager
Dvara KGFS
06.2023 - 03.2024
PG Certification In Data Analytics - Offered by Simplilearn
04-2023
Tableau - Offered by Simplilearn
03-2023
R Program - Offered by Simplilearn
02-2023
Python - Offered by Simplilearn
12-2022
Student
Simplilearn
09.2022 - 06.2023
Process Specialist
Infosys BPM
07.2022 - 09.2022
Project Management Course - Offered by Udemy
06-2022
Agile - Offered by Udemy
03-2022
Senior Process Associate
Tata Consultancy Services
03.2018 - 08.2021
Career Transition
Business Closure
11.2017 - 02.2018
Analyst
Royal Bank Of Scotland ( Now - Natwest Markets )
08.2015 - 10.2017
B.Com Corporate Secretaryship - Commerce
Loyola College
06.2012 - 06.2015