Manish Aman Karn
Bengaluru,India
Summary
Experienced Technical Account Manager (TAM) at AWS with over 11 years in cloud computing. Certified in AWS SAA, AWS DAS, and a specialist in OpenSearch. Honored with the Most Valuable Employee award twice at AWS. Skilled in client relationship management, troubleshooting, and optimizing AWS solutions. Proven track record in driving digital transformation initiatives. Extensive background in diverse roles at Jio Platforms Limited and HCL. Passionate about leveraging cloud technologies to empower businesses. Strategic thinker with a focus on delivering tangible results. Committed to continuous learning and staying ahead of industry trends. Let's connect to discuss how we can drive innovation together
Overview
11
11
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Technical Account Manager
Amazon Web Services (AWS)
Bengaluru, India
01.2024 - Current
- I serve as a trusted advisor to clients, providing strategic guidance, troubleshooting complex issues, and ensuring the seamless integration and optimization of AWS services
- My expertise extends to OpenSearch, where I excel in harnessing the power of data analytics and search technologies to drive actionable insights and enhance business performance.
- Assisted clients to select products or services best suited to needs.
- Collaborated closely with technical support team for seamless transition from pre-sales to post-sales.
- Arranged regular meetings with clients to engage with new products and services.
- Defined solutions best suited to customer and partner requirements for increased sales and loyalty.
- Provided technical support to sales teams, addressing customer specifications and ensuring alignment with product features.
- Participated in trade shows, exhibitions and seminars to promote solutions.
- Communicated technical feedback from field to upstream product management teams for product enhancements.
- Built rapport with new and existing customers to boost client retention.
- Delivered high-level demonstrations of product range to showcase capabilities and functionalities.
- Cultivated and sustained strong relationships with stakeholders, customers and partners to enhance collaboration.
- Coordinated goods and equipment delivery and installation.
- Initiated new business through tactical prospecting.
- Adapted client orders to meet evolving business needs and maintain loyalty.
- Pitched strategic proposals outlining key benefits to suit client demands.
Cloud Engineer- Analytics
Amazon Web Services (AWS)
Bengaluru, India
06.2021 - 01.2024
- Helping Customers to optimise and resolve their production impact in AWS
- OpenSearch SME & Senior MSK engineer
- Worked on Bottlenose labs projects to improve services
- Providing training to internal and external users on AWS Analytics Services
- Worked on several automation projects to improve Customer Satisfaction and internal productivity
- Worked on customer engagements to educate and onboard them on AWS Analytics Services
- Provide mentorship to internal stack holders to improve their productivity.
- Configured cloud infrastructure components to optimise performance, enhance scalability, and ensure seamless integration with applications.
- Designed and maintained cloud solutions, aligning with industry best practices.
- Provided cloud support to clients, resolving issues and improving user experience.
- Established IT investigative practices to streamline diagnosis and resolution, minimising downtime and enhancing system performance.
- Helped organisations migrate computer systems to cloud, resolving issues promptly.
Senior Manager
Jio Platforms Limited
Bangalore Urban, India
11.2019 - 06.2021
- Working as senior delivery manager for KAFKA, MongoDB, Hive & Cassandra production clusters for AJIO Ecommerce
- Managing team of Big Data Engineers for various big data technologies
- Design and implement KAFKA and other NoSQL DB clusters
- Experience in data migration
- Configure, install, monitoring setup and upgrade of Cluster environment as per business needs
- Identify business development opportunities and suggest on how best implementing them
- Performed data requirements analysis, data modelling and established data architecture standards
- Experience in writing SQL/NoSQL queries
- Installed Kafka manager, Prometheus & Grafana for consumer lags and for monitoring Kafka Metrics also this has been used for adding topics, Partitions etc.
- Forecasted operational needs and allocated resources to meet business demands.
- Implemented operational improvements to reduce costs and drive revenue in alignment with corporate objectives.
- Established and communication daily priorities to guide team activities.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored team performance and provided constructive feedback to address challenges.
Lead Engineer
HCL Technologies: Products & Platforms Division
Bengaluru, India
07.2018 - 10.2019
- Working as KAFKA - administrator and Application Consultant for setting up clusters for Rational UrbanCode Deploy
- Understand client requirement and coach them to design and implement KAFKA clusters
- Experience in data migration in KAFKA
- Deploying components as per project and configuring it
- Setup zookeeper and KAFKA components configuration
- Hands on with apache KAFKA and confluent KAFKA both
- Configure, install, monitoring setup and upgrade of Kafka Cluster environment as per business needs
- Identify business development opportunities and suggest on how best implementing them
- Implemented Kafka Security Features using SSL and without Kerberos
- Further with more grain-fines Security I set up Kerberos to have users and groups this will enable more advanced security features
- Experience in managing multi-tenant Cassandra clusters on public cloud environment - Amazon Web Services (AWS)-EC2
- Performed data requirements analysis, data modelling and established data architecture standards
- Experience in writing SQL queries to process some joins in SQL & MySQLServers
- Installed Kafka manager, Prometheus & Grafana for consumer lags and for monitoring Kafka Metrics also this has been used for adding topics, Partitions etc
- Successfully Generated consumer group lags from Kafka using their API.
- Provided technical expertise in troubleshooting and resolving engineering challenges.
- Collaborated with multidisciplinary teams to streamline project workflows.
- Offered technical guidance, peer review and mentorship to junior engineers.
- Documented technical specifications and requirements in alignment with company-established protocols.
- Supported management decision-making with expert-level technical guidance.
- Conducted technical analyses and feasibility studies to inform project decision-making.
Solutions Analyst (Production Support)
Aptean
Bengaluru, India
04.2016 - 07.2018
- Working as KAFKA - administrator and Application Consultant for setting up clusters for product
- Deploying components as per project and configuring it
- Setup zookeeper and KAFKA components configuration
- Hands on with apache KAFKA and confluent KAFKA both
- Configure, install, monitoring setup and upgrade of Kafka Cluster environment as per business needs
- Identify business development opportunities and suggest on how best implementing them.
Technical Executive
Capita
Bangalore Urban, India
09.2014 - 04.2016
- To provide update to client about ticket status on call on daily basis
- Worked on problem management and provide progress to incident management team to find RCA for high and critical tickets
- Identify business development opportunities and suggest on how best implementing them
- Worked with clients to understand requirements and confirm readiness of applications through UATs and follow up meetings
- Worked with clients to resolve production issues and provide them with fixes as part of Post Implementation Support.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Process Executive
Infosys
Bengaluru, India
05.2013 - 09.2014
- To provide update to client about ticket status on call on daily basis
- Work on problem management and provide progress to incident management team to find RCA for high and critical tickets
- Identify business development opportunities and suggest on how best implementing them
- Worked with clients to understand requirements and confirm readiness of applications through UATs and follow up meetings
- Worked with clients to resolve production issues and provide them with fixes as part of Post Implementation Support.
Education
PGP Big Data Engineering - Big Data Engineering
National Institute of Technology Rourkela
Rourkela, Odisha 01.2020 - 04.2021
Master of Informatics and Language Engineering - Computer and Information Sciences and Support Services
Mahatma Gandhi Antarrashtriya Hindi Vishwavidyalaya, Wardha
Wardha, Maharashtra 01.2010 - 04.2012
Bachelor of Science - BS - Information Technology
Sikkim Manipal University of Health, Medical And Technological Sciences
Gangtok, Sikkim 01.2006 - 04.2010
Skills
- Infrastructure Capacity Planning
- AWS Cloud Migration
- AWS Cloud Consulting
- Product expertise
- Technical accounts management
- Client Relationship Management
- Solutions engineering
Certification
- AWS Certified Data Analytics - Specialty
- AWS Solution Architect Associate
- AWS Partner: Generative AI Essentials (Business)
- Amazon OpenSearch Service (formerly Amazon Elasticsearch Service) Subject Matter Expert
- DevOps Foundations
Languages
English
Maithili
Hindi
Personal Information
Title: Technical Account Manager(TAM), AWS Solution Architect certified, AWS Data Analytics Speciality Certified, Opensearch SME
Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Technical Account Manager
Amazon Web Services (AWS)
01.2024 - Current
Cloud Engineer- Analytics
Amazon Web Services (AWS)
06.2021 - 01.2024
PGP Big Data Engineering - Big Data Engineering
National Institute of Technology Rourkela
01.2020 - 04.2021
Senior Manager
Jio Platforms Limited
11.2019 - 06.2021
Lead Engineer
HCL Technologies: Products & Platforms Division
07.2018 - 10.2019
Solutions Analyst (Production Support)
Aptean
04.2016 - 07.2018
Technical Executive
Capita
09.2014 - 04.2016
Process Executive
Infosys
05.2013 - 09.2014
Master of Informatics and Language Engineering - Computer and Information Sciences and Support Services
Mahatma Gandhi Antarrashtriya Hindi Vishwavidyalaya, Wardha
01.2010 - 04.2012
Bachelor of Science - BS - Information Technology
Sikkim Manipal University of Health, Medical And Technological Sciences
01.2006 - 04.2010
Similar Profiles
Francisco Javier Chavero, Jr.Francisco Javier Chavero, Jr.
Environmental Program Manager (EPM) at Amazon Web Services (AWS), Amazon Data Services, Inc.Environmental Program Manager (EPM) at Amazon Web Services (AWS), Amazon Data Services, Inc.
Joe BehrensJoe Behrens
Senior DevOps Consultant at Amazon Web Services (AWS) Professional ServicesSenior DevOps Consultant at Amazon Web Services (AWS) Professional Services
Laura SimmsLaura Simms
Sr. Full Life Cycl Recruiter - AUTA - SCDT at Amazon Web Services (AWS)Sr. Full Life Cycl Recruiter - AUTA - SCDT at Amazon Web Services (AWS)
Aleysha UkonuAleysha Ukonu
Software Development Engineer Intern at Amazon Web Services (AWS) EC2 PlatformSoftware Development Engineer Intern at Amazon Web Services (AWS) EC2 Platform
Rolwin D'CunhaRolwin D'Cunha
Senior Auditor at Deloitte USISenior Auditor at Deloitte USI