Hi, I’m
Manish Aman Karn
Bengaluru
Summary
Experienced Technical Account Manager (TAM) at AWS with over 11 years in cloud computing. Certified in AWS SAA, AWS DAS, and a specialist in OpenSearch. Honored with the Most Valuable Employee award twice at AWS. Skilled in client relationship management, troubleshooting, and optimizing AWS solutions. Proven track record in driving digital transformation initiatives. Extensive background in diverse roles at JIO Platforms Limited and HCL. Passionate about leveraging cloud technologies to empower businesses. Strategic thinker with a focus on delivering tangible results. Committed to continuous learning and staying ahead of industry trends.
Overview
11
years of professional experience
8
years of post-secondary education
5
Certifications
3
Languages
Work History
Amazon Web Services (AWS)
Technical Account Manager
1 2024 - Current
Job overview
- Served as trusted advisor to clients, providing strategic guidance, troubleshooting complex issues, and ensuring seamless integration and optimization of AWS services
- My expertise extends to OpenSearch, where I excel in harnessing power of data analytics and search technologies to drive actionable insights and enhance business performance.
- Assisted clients to select products or services best suited to needs.
- Collaborated closely with technical support team for seamless transition from pre-sales to post-sales.
- Arranged regular meetings with clients to engage with new products and services.
- Defined solutions best suited to customer and partner requirements for increased sales and loyalty.
- Provided technical support to sales teams, addressing customer specifications and ensuring alignment with product features.
- Participated in trade shows, exhibitions and seminars to promote solutions.
- Communicated technical feedback from field to upstream product management teams for product enhancements.
- Built rapport with new and existing customers to boost client retention.
- Delivered high-level demonstrations of product range to showcase capabilities and functionalities.
- Cultivated and sustained strong relationships with stakeholders, customers and partners to enhance collaboration.
- Initiated new business through tactical prospecting.
- Pitched strategic proposals outlining key benefits to suit client demands.
- Led cross-functional teams to deliver customized solutions that exceeded client expectations
- Served as a liaison between clients and internal teams to ensure smooth project execution and delivery
- Developed and executed solutions to customer needs and drivers through hands-on engagement
- Ensured timely issue resolution by coordinating resources effectively across departments when needed
- Established trust with clients by consistently delivering on commitments and providing transparent communication
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization
- Utilized data analytics tools to monitor account performance, identifying trends and making informed recommendations
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals
- Provided in-depth product training for customers, enhancing their understanding and usage of the technology
Amazon Web Services (AWS)
Cloud Engineer- Analytics
06.2021 - 01.2024
Job overview
- Helping Customers to optimize and resolve their production impact in AWS
- OpenSearch SME & Senior MSK engineer
- Worked on Bottlenose labs projects to improve services
- Providing training to internal and external users on AWS Analytics Services
- Worked on several automation projects to improve Customer Satisfaction and internal productivity
- Worked on customer engagements to educate and onboard them on AWS Analytics Services
- Provide mentorship to internal stack holders to improve their productivity.
- Configured cloud infrastructure components to optimize performance, enhance scalability, and ensure seamless integration with applications.
- Designed and maintained cloud solutions, aligning with industry best practices.
- Provided cloud support to clients, resolving issues and improving user experience.
- Established IT investigative practices to streamline diagnosis and resolution, minimizing downtime and enhancing system performance.
- Helped organizations migrate computer systems to cloud, resolving issues promptly.
- Reduced server downtime by proactively monitoring cloud resources and addressing potential issues before they escalated
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues
- Assisted in migration projects from on-premises data centers to cloud environments, ensuring minimal disruption to business operations
- Provided technical support to internal stakeholders, diagnosing and resolving complex issues related to the organization''s cloud environment
- Enhanced cloud infrastructure efficiency by implementing advanced automation techniques and tools
Jio Platforms Limited
Senior Manager
11.2019 - 06.2021
Job overview
- Working as senior delivery manager for KAFKA, MongoDB, Hive & Cassandra production clusters for AJIO Ecommerce
- Managing team of Big Data Engineers for various big data technologies
- Design and implement KAFKA and other NoSQL DB clusters
- Configure, install, monitoring setup and upgrade of Cluster environment as per business needs
- Identify business development opportunities and suggest on how best implementing them
- Performed data requirements analysis, data modelling and established data architecture standards
- Experience in writing SQL/NoSQL queries
- Installed Kafka manager, Prometheus & Grafana for consumer lags and for monitoring Kafka Metrics also this has been used for adding topics, Partitions etc.
- Forecasted operational needs and allocated resources to meet business demands.
- Implemented operational improvements to reduce costs and drive revenue in alignment with corporate objectives.
- Established and communication daily priorities to guide team activities.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored team performance and provided constructive feedback to address challenges.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business
- Implemented and developed operational standards, policies and procedures
- Held monthly meetings to create business plans and workshops to drive successful business
- Provided strong leadership to enhance team productivity and morale
- Led cross-functional teams to achieve project milestones and deliver high-quality results
- Consistently met or exceeded annual performance targets set by senior leadership
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit
- Improved team performance by providing comprehensive training and fostering a collaborative work environment
- Mentored junior staff members for skill development and career progression within the organization
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease
- Increased customer satisfaction with timely project deliveries and seamless communication
HCL Technologies: Products & Platforms Division
Lead Engineer
07.2018 - 10.2019
Job overview
- Working as KAFKA - administrator and Application Consultant for setting up clusters for Rational UrbanCode Deploy
- Understand client requirement and coach them to design and implement KAFKA clusters
- Experience in data migration in KAFKA
- Deploying components as per project and configuring it
- Setup zookeeper and KAFKA components configuration
- Hands on with apache KAFKA and confluent KAFKA both
- Configure, install, monitoring setup and upgrade of Kafka Cluster environment as per business needs
- Identify business development opportunities and suggest on how best implementing them
- Implemented Kafka Security Features using SSL and without Kerberos
- Further with more grain-fines Security I set up Kerberos to have users and groups this will enable more advanced security features
- Experience in managing multi-tenant Cassandra clusters on public cloud environment - Amazon Web Services (AWS)-EC2
- Performed data requirements analysis, data modelling and established data architecture standards
- Experience in writing SQL queries to process some joins in SQL & MySQLServers
- Installed Kafka manager, Prometheus & Grafana for consumer lags and for monitoring Kafka Metrics also this has been used for adding topics, Partitions etc
- Successfully Generated consumer group lags from Kafka using their API.
- Provided technical expertise in troubleshooting and resolving engineering challenges.
- Collaborated with multidisciplinary teams to streamline project workflows.
- Offered technical guidance, peer review and mentorship to junior engineers.
- Documented technical specifications and requirements in alignment with company-established protocols.
- Supported management decision-making with expert-level technical guidance.
- Conducted technical analyses and feasibility studies to inform project decision-making.
Aptean
Solutions Analyst (Production Support)
04.2016 - 07.2018
Job overview
- Working as KAFKA - administrator and Application Consultant for setting up clusters for product
- Deploying components as per project and configuring it
- Setup zookeeper and KAFKA components configuration
- Hands on with apache KAFKA and confluent KAFKA both
- Configure, install, monitoring setup and upgrade of Kafka Cluster environment as per business needs
- Identify business development opportunities and suggest on how best implementing them.
Capita
Technical Executive
09.2014 - 04.2016
Job overview
- To provide update to client about ticket status on call on daily basis
- Worked on problem management and provide progress to incident management team to find RCA for high and critical tickets
- Identify business development opportunities and suggest on how best implementing them
- Worked with clients to understand requirements and confirm readiness of applications through UATs and follow up meetings
- Worked with clients to resolve production issues and provide them with fixes as part of Post Implementation Support.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Infosys
Process Executive
05.2013 - 09.2014
Job overview
- To provide update to client about ticket status on call on daily basis
- Work on problem management and provide progress to incident management team to find RCA for high and critical tickets
- Identify business development opportunities and suggest on how best implementing them
- Worked with clients to understand requirements and confirm readiness of applications through UATs and follow up meetings
- Worked with clients to resolve production issues and provide them with fixes as part of Post Implementation Support.
- Implemented continuous improvement initiatives that led to significant time savings and resource optimization
- Provided training and mentorship to team members, fostering a culture of learning and growth
Education
National Institute of Technology Rourkela
PGP Big Data Engineering from Big Data Engineering
01.2020 - 04.2021
Mahatma Gandhi Antarrashtriya Hindi Vishwavidyalaya, Wardha
Master of Informatics and Language Engineering from Computer and Information Sciences and Support Services
01.2010 - 04.2012
Sikkim Manipal University of Health, Medical And Technological Sciences
Bachelor of Science - BS from Information Technology
01.2006 - 04.2010
Skills
Infrastructure Capacity Planning
Certification
AWS Certified Data Analytics - Specialty
Timeline
Cloud Engineer- Analytics
Amazon Web Services (AWS)
06.2021 - 01.2024
National Institute of Technology Rourkela
PGP Big Data Engineering from Big Data Engineering
01.2020 - 04.2021
Senior Manager
Jio Platforms Limited
11.2019 - 06.2021
Lead Engineer
HCL Technologies: Products & Platforms Division
07.2018 - 10.2019
Solutions Analyst (Production Support)
Aptean
04.2016 - 07.2018
Technical Executive
Capita
09.2014 - 04.2016
Process Executive
Infosys
05.2013 - 09.2014
Mahatma Gandhi Antarrashtriya Hindi Vishwavidyalaya, Wardha
Master of Informatics and Language Engineering from Computer and Information Sciences and Support Services
01.2010 - 04.2012
Sikkim Manipal University of Health, Medical And Technological Sciences
Bachelor of Science - BS from Information Technology
01.2006 - 04.2010
Technical Account Manager
Amazon Web Services (AWS)
1 2024 - Current
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