Manish Bankoti
Housekeeping Executive
Bageshwar,Uk
Summary
Highly-qualified HouseKeeping Executive offering 8+ years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient house keeping operations in support of all guest needs.
Successful Executive with over 10 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
12
12
years of professional experience
2010
2010
years of post-secondary education
2
2
Languages
Work History
Executive
Reliance
02.2020 - Current
- Company Overview: Working in Reliance VIP guest house care of Sodexo - (Executive)
- Provide excellent customer service by addressing client inquiries, resolving issues, and ensuring satisfaction.
- Greet clients warmly and professionally, whether in person, over the phone, or through electronic communication.
- Manage and schedule appointments for clients, ensuring that their needs are accommodated efficiently.
- Working in Reliance VIP guest house care of Sodexo - (Executive)
Executive
Shine Xperts Pvt. Ltd.
08.2018 - 02.2020
- Address and resolve client issues or complaints in a timely and effective manner.
- Maintain accurate and up-to-date client records, ensuring that all relevant information is documented and easily accessible.
- Respond to client inquiries promptly and professionally, whether they come in through phone calls, emails, or in-person visits.
- Collect feedback from clients regarding their experiences with the company and use it to identify areas for improvement.
Executive
Alcott Town Planners Pvt. Ltd.
12.2016 - 03.2018
- Assisting with various administrative tasks. This may include managing guest records, updating guest information in the hotel's database, preparing reports, and assisting with other office-related duties.
- Handling cash transactions, including collecting payments, processing credit card transactions, and maintaining accurate records of financial transactions.
- Assisting with various administrative tasks. This may include managing guest records, updating guest information in the hotel's database, preparing reports, and assisting with other office-related duties.
Team Member
Vivanta by Taj
01.2015 - 02.2016
- Handled guest complaints about housekeeping services and referred problems to management.
- Inspected lobbies, rooms, halls and offices to determine levels of cleanliness.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Used Inventory Software to create and maintain inventory and scheduling records.
- Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
Team Member
Radisson Blu
04.2013 - 11.2014
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Handled guest complaints about housekeeping services and referred problems to management.
- Prepared rooms with top-notch standards every time.
- Inspected condition of all vacant rooms at beginning of shift.
- Responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
Education
Bachelor of Science - Hotel Management and Tourism
06-2013
Intermediate - undefined
Highschool - undefined
Skills
Customer Service
Appointment Scheduling
Record Keeping
Customer relations
Team player
Customer retention
Risk management
Interpersonal skills
Operations management
Staff training
Quality management
Interests
Watching News
Cycling
Travelling
Timeline
Executive - Reliance
02.2020 - Current
Executive - Shine Xperts Pvt. Ltd.
08.2018 - 02.2020
Executive - Alcott Town Planners Pvt. Ltd.
12.2016 - 03.2018
Team Member - Vivanta by Taj
01.2015 - 02.2016
Team Member - Radisson Blu
04.2013 - 11.2014
G.I.C.M - Intermediate,
V.V.M.I.C - Highschool,
Heritage Institute of Hotel & Tourism Shimla - Bachelor of Science, Hotel Management and Tourism