Manish Bhat
Bengaluru,Karnataka
Summary
Assistant Systems Analyst (TCS), IM Governance specialist (DB). Experienced in Governance, Regulatory, and Compliance Specialist with over three years of expertise in incident management, regulatory adherence, and governance frameworks. Having a fresh experience of creating a cross-functional team, ensuring incident management governance, and implementing innovative solutions to enhance operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Governance, Regulatory, and Compliance Specialist
TCS
07.2021 - Current
Client - Deutsche Bank
- Incident Management: Directed audit-related tasks to maintain regulatory compliance, effectively managing misuse incidents and unauthorized access cases.
- Governance Leadership: Established and led a governance team, enhancing compliance monitoring and resolution efficiency.
- Stakeholder Collaboration: Partnered with service managers across departments to prioritize and resolve critical incidents via ServiceNow.
- Compliance Monitoring: Conducted daily oversight for regulatory adherence of high-priority incidents.
- Documentation Excellence: Updated and maintained Key Operating Procedures (KOPs) and knowledge articles to standardize incident management processes.
- Process Optimization: Designed a framework for addressing aged incidents, ensuring 100% coverage and resolution tracking.
- Created a streamlined system to detect and act on ticket misuse, reducing redundancy significantly.
- Reporting & Analytics: Generated actionable reports using SAP Webi and presented insights to senior stakeholders.
Education
MBA - Lean Operations Management
Christ University
Karnataka12.2021
Bachelor's - Electronics And Communications Engineering
VVCE
Karnataka12.2018
Skills
- ServiceNow
- Confluence
- SharePoint
- SAP Webi
- SAP Litmos
- JIRA Service Management
- Data Flow Diagram
- Resource management
- Incident Management
- Governance
- Regulatory Compliance
- Stakeholder Engagement
- Process Development
- Knowledge Management
Certification
- ITIL V4 Foundation Certification
- IT Service Management Foundations (Problem & Change Management)
- Anti-Money Laundering Certification
- Agile Foundations
- Data Privacy - Deutsche Bank
- Leadership and Team Effectiveness - LinkedIn
Accomplishments
- Established a compliance governance team that improved oversight significantly.
- Reduced incident resolution time by 25% by implementing a new prioritization model in ServiceNow.
- Reduced non-compliant incidents (non-major) by 30% in a span of 1 year, and made sure 90% of regulatory demands were fulfilled.
Timeline
Governance, Regulatory, and Compliance Specialist
TCS
07.2021 - Current
MBA - Lean Operations Management
Christ University
Bachelor's - Electronics And Communications Engineering
VVCE
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