Manish Deshwal
Palwal
Summary
Dynamic professional with strong capabilities in team leadership and staff development. Builds lasting relationships with stakeholders to drive collaboration and support business goals. Focuses on leveraging data insights to inform strategic decisions and continuous improvement initiatives.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Operation Manager
Chyren Publication
Palwal, India
11.2025 - Current
- Managed daily operations, focusing on optimising service delivery to enhance customer satisfaction.
- Managed a team of over 50 employees, fostering a culture of innovation and continuous improvement.
- Led a team of service professionals, providing training and development to improve performance.
- Monitored staff performance and developed improvement plans.
- Monitored service metrics, using data to inform decision-making and strategic adjustments.
- Analysed customer feedback, identifying trends to drive continuous improvement initiatives.
- Implemented quality control measures, monitoring service standards to maintain excellence.
- Streamlined inventory management processes, ensuring availability of essential service materials.
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
- Negotiated contracts with suppliers, securing favourable terms to support operational efficiency.
- Prepared statements detailing operational detail and key performance indicators.
Regional Buyer
Udaan
Gurugram, india
04.2020 - 10.2025
- Negotiated contracts with suppliers, focusing on terms of payment, delivery schedules, and quality standards.
- Negotiated pricing, credit terms and transportation with suppliers.
- Developed and maintained strong relationships with suppliers to secure the best prices and quality.
- Forged and maintained positive working relations with suppliers.
- Purchased supplies with optimum quality for business needs and budget goals.
- Managed end-to-end procurement process, from requisition to delivery, ensuring timely arrival of goods.
- Monitored stock levels and initiated reordering processes to prevent stockouts and overstocking.
- Followed buyer directives for purchases and promptly resolved issues with deliveries, price or item quality.
- Prepared detailed reports on procurement activities, highlighting achievements and areas for improvement.
Supply Executive
ERD Technologies
Noida, india
08.2018 - 01.2020
- Streamlined supply chain processes, enhancing efficiency and ensuring timely delivery of products and services.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Formed and sustained strategic relationships with clients.
- Reviewed reports, recommendations and requests from subordinate leadership.
- Controlled expenses and allocated financial resources to reach budget goals.
- Managed corporate communications, strengthening brand image and stakeholder relations through effective messaging.
Education
Master of Business Administration - Supply Chain Management
YMCA University
Faridabad, HR2018
Bachelor of Business Administration - Business Management
MDU Rohtak
Faridabad, HR2016
Skills
- Operational efficiency
- Quality control
- Inventory management
- Stock control
- Vendor management
- Staff training
- Employee recruitment
- Operational planning
- Team leadership
- Theft prevention
Languages
English
Hindi
Languages
4,B2,4,B2
Timeline
Operation Manager
Chyren Publication
11.2025 - Current
Regional Buyer
Udaan
04.2020 - 10.2025
Supply Executive
ERD Technologies
08.2018 - 01.2020
Master of Business Administration - Supply Chain Management
YMCA University
Bachelor of Business Administration - Business Management
MDU Rohtak