MANISH DEWANGAN
Junior Product Specialist
Raipur, manish
Summary
- Experienced Product Specialist with over 1.6 years of experience in Product Support. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Jr. Product Specialist
Cognizant Technology Solutions India Private Limited
Raipur
03.2022 - Current
- Used Sumo logic & WEISS for root cause analysis to provide corrective actions to AIS team
- Managed over 50 Incidents including code fixes and technical ,functional Analysis .
- Took ownership of Firstlook call to investigate and provide updates on reported Incidents to discuss critical issues in application
- Required Collaboration with business Analyst and business intelligence analyst.
- Monitoring Cyber Security Akamai Alerts mail and sending reports to business.
- Worked to triage and fix bugs for monthly production release .
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Identified issues, analyzed information and provided solutions to problems
- Worked flexible hours across night, weekend and holiday shifts
- Worked with customers to understand needs and provide excellent service
Programmer Analyst Trainee
Cognizant Technology Solutions India Private Limited
03.2021 - 03.2022
- Performed daily monitoring Activities such as Batch Ingest process,GB Session monitoring etc
- Worked on Kibana and DynaTrace to share daily report to team
- Involved in app monitoring using Akamai to Validate Attack data for IP Addresses
- Managed over 30 Incidents requested by Business.
Development Intern
SQUIRTLE
Raipur
08.2018 - 10.2019
- Server application designed for windows OS developed on Core Java , and TCP protocol with features like live chat and document sharing
Education
Bachelor of Technology - Computer Science and Engineering
Bhilai Institute of Technology
Raipur, CT 07.2016 - 06.2020
Skills
Product Developmentundefined
Timeline
Jr. Product Specialist
Cognizant Technology Solutions India Private Limited
03.2022 - Current
Programmer Analyst Trainee
Cognizant Technology Solutions India Private Limited
03.2021 - 03.2022
Development Intern
SQUIRTLE
08.2018 - 10.2019
Bachelor of Technology - Computer Science and Engineering
Bhilai Institute of Technology
07.2016 - 06.2020
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