Summary
Overview
Work History
Education
Skills
Timeline
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MANISH DEWANGAN

Junior Product Specialist
Raipur, manish

Summary

  • Experienced Product Specialist with over 1.6 years of experience in Product Support. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Jr. Product Specialist

Cognizant Technology Solutions India Private Limited
Raipur
03.2022 - Current
  • Used Sumo logic & WEISS for root cause analysis to provide corrective actions to AIS team
  • Managed over 50 Incidents including code fixes and technical ,functional Analysis .
  • Took ownership of Firstlook call to investigate and provide updates on reported Incidents to discuss critical issues in application
  • Required Collaboration with business Analyst and business intelligence analyst.
  • Monitoring Cyber Security Akamai Alerts mail and sending reports to business.
  • Worked to triage and fix bugs for monthly production release .
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Identified issues, analyzed information and provided solutions to problems
  • Worked flexible hours across night, weekend and holiday shifts
  • Worked with customers to understand needs and provide excellent service

Programmer Analyst Trainee

Cognizant Technology Solutions India Private Limited
03.2021 - 03.2022
  • Performed daily monitoring Activities such as Batch Ingest process,GB Session monitoring etc
  • Worked on Kibana and DynaTrace to share daily report to team
  • Involved in app monitoring using Akamai to Validate Attack data for IP Addresses
  • Managed over 30 Incidents requested by Business.

Development Intern

SQUIRTLE
Raipur
08.2018 - 10.2019
  • Server application designed for windows OS developed on Core Java , and TCP protocol with features like live chat and document sharing

Education

Bachelor of Technology - Computer Science and Engineering

Bhilai Institute of Technology
Raipur, CT
07.2016 - 06.2020

Skills

Product DevelopmentCustomer ServiceSumologicProblem SolvingAgile methodology

Cyber Security

Fluent in English

Customer service specialist

Production support

Consumer products

Production optimization

Timeline

Jr. Product Specialist

Cognizant Technology Solutions India Private Limited
03.2022 - Current

Programmer Analyst Trainee

Cognizant Technology Solutions India Private Limited
03.2021 - 03.2022

Development Intern

SQUIRTLE
08.2018 - 10.2019

Bachelor of Technology - Computer Science and Engineering

Bhilai Institute of Technology
07.2016 - 06.2020
MANISH DEWANGANJunior Product Specialist