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Manish Gulati
Manager -Client Servicing
Summary
To secure a challenging and growth-oriented position where I can leverage my 7+ years of expertise in Client Servicing, Customer Relationship Management, and Business Development. My goal is to contribute significantly to organizational success by delivering exceptional customer experiences, driving client loyalty, and optimizing service delivery, while simultaneously enhancing my professional skill set and leadership capabilities.
BBA Graduate with over 7 years of experience across client servicing, customer support operations, loyalty-driven campaigns, and business development. Proven ability to strengthen client relationships, retain key accounts, and revive dormant clients by delivering impactful and result-oriented solutions. Skilled in problem-solving, project execution, upselling, and cross-functional team coordination.
Overview
9
9
years of professional experience
Work History
Client Servicing Manager
Almonds.ai
01.2025 - Current
- Managing client relationships for loyalty-based campaigns and promotional projects.
- Designed and delivered tailored solutions to enhance customer and retailer engagement.
- Closed new business opportunities and executed upselling strategies, boosting revenue.
- Revived inactive accounts with innovative servicing approaches.
- Coordinated with internal teams to ensure timely and effective delivery of campaigns.
Client Servicing Manager
Value4Brand
03.2024 - 12.2024
- Oversaw portfolio of clients, ensuring execution of digital campaigns.
- Retained long-term and inactive clients by introducing customized solutions.
- Enhanced client satisfaction scores through proactive communication.
- Collaborated with marketing and operations teams to deliver ROI-driven outcomes.
Relationship Manager
Coding Ninjas
12.2021 - 12.2023
- Handled student relationship management for online coding and IT courses.
- Resolved student queries promptly, ensuring a positive learning experience.
- Recommended career-oriented courses, resulting in higher enrollments.
- Converted prospective leads into active enrollments, achieving sales targets.
Travel Consultant
Travel Boutique Online Pvt. Ltd.
03.2019 - 03.2021
- Managed international hotel booking confirmation desk for PAN-India travel agents.
- Coordinated between travel agents and hotel partners for seamless reservations.
- Resolved booking-related escalations and improved client trust.
- Streamlined communication with hotels worldwide, enhancing efficiency.
Claim Associate
UnitedHealth Group
01.2017 - 02.2019
- Assisted policyholders in insurance claim processing and closure.
- Ensured accurate and timely resolution of health insurance claims.
- Maintained compliance with internal and regulatory standards.
- Enhanced claims resolution turnaround time by collaborating cross-functionally.
Education
Bachelor of Business Administration (BBA) -
IP University
01.2015
Class XII - Commerce
CBSE
01.2012
Class X - undefined
CBSE
01.2010
Skills
Client Relationship Management
Client Retention Growth
Customer Service Excellence
User Engagement Success
Business Development & Upselling
Loyalty & Retention Campaigns
Software
Excel
Figma
Timeline
Client Servicing Manager
Almonds.ai
01.2025 - Current
Client Servicing Manager
Value4Brand
03.2024 - 12.2024
Relationship Manager
Coding Ninjas
12.2021 - 12.2023
Travel Consultant
Travel Boutique Online Pvt. Ltd.
03.2019 - 03.2021
Claim Associate
UnitedHealth Group
01.2017 - 02.2019
Class XII - Commerce
CBSE
Class X - undefined
CBSE
Bachelor of Business Administration (BBA) -
IP University