Manish Joshi
Executive - Customer Service | Senior CSA
Noida,UP
Summary
An ambitious person eager to apply knowledge in descriptive, predictive, and prescriptive statistics to practical challenges. Looking for an opportunity in a growing business organization where I can utilize my extensive knowledge about the area gained during my MBA degree. Proficient in English language skills to convince potential customers and clients. Flexible to work in any environment as required.
Overview
2
2
Languages
Work History
Senior Customer Service Associate
Teleperformance
10.2023 - 3 2024
- Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education
- Strong problem solver with the multitasking ability to handle several customer needs with ease
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating with various internal departments to ensure customer needs are met
- Processing orders, forms, applications, and requests made by customers.
Executive - Customer Service
Majorel India Private Ltd
07.2023 - 09.2023
- Following communication procedures, guidelines and policies
- Communicating and coordinating with internal departments
- Provide accurate, valid and complete information by using the right methods/tools
- Maintaining a high level of customer service.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
Master of Business Administration(MBA) in Business Management -
IPSDR The Hermitage Kumaun University
Batchelor of Business Administration(BBA) in Management - undefined
IPSDR The Hermitage Kumaun University
Intermediate: Science - undefined
Bishop Shaw Inter College
High School Diploma in Science - undefined
Bishop Shaw Inter College
Accomplishments
- Certificate of Completion
- For successfully completing the FIS-ADA/FMLA & TAM trainings.
- Certificate of Appreciation
- For getting first rank in poster making in my graduation.
- Secured 1st position in carrom game organized by Kumaun University.
- Contributor to Non- Profit-Success
- Analysis of community survey data led to a 12% increase in funding for key social programs in Dhanachuli village Nainital
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Senior Customer Service Associate
Teleperformance
10.2023 - 3 2024
Executive - Customer Service
Majorel India Private Ltd
07.2023 - 09.2023
Master of Business Administration(MBA) in Business Management -
IPSDR The Hermitage Kumaun University
Batchelor of Business Administration(BBA) in Management - undefined
IPSDR The Hermitage Kumaun University
Intermediate: Science - undefined
Bishop Shaw Inter College
High School Diploma in Science - undefined
Bishop Shaw Inter College
Skills
- Customer Support
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
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