Manish Kandpal
Gurugram
Summary
Analyst with a solid history at Guardian Life, skilled in research and analysis to drive client satisfaction. Notable achievements include delivering actionable insights for product development and enhancing operational processes, leading to improved efficiency and strategic decision-making. Proven ability to resolve complex customer issues while fostering long-term business relationships.
Overview
6
6
years of professional experience
Work History
Analyst
Guardian Life
Gurugram
01.2022 - 01.2025
- Analyzed complex healthcare and insurance data to provide actionable insights for product development and business strategy.
- Ensure the client receives maximum value from the product or service, on-board new clients, provide ongoing support, and foster long-term relationships.
- Identify potential business clients, build relationships, pitch products or services, close deals, and manage accounts.
- Prepared and presented reports on key performance metrics, trends, and financial forecasts to support decision-making.
- Collaborated with cross-functional teams to optimize operational processes and enhance the customer experience.
- Assist in setting up and maintaining diverse trading accounts, ensuring adherence to U.S. regulatory requirements.
Consultant
Fareportal India Pvt LTD
Gurugram
06.2019 - 04.2021
- Generated weekly reconciliation reports and conducted routine client phone conferences
- Assisted in workload balancing and managed email requests for the Reconciliation team
- Audited raw data files against operational and reconciliation reports while developing and building reports and performing data analysis
- Assisting customers who has filed legal complains (Attorney, DOT-Department of transportation, BBB)
- Resolving customer requests, questions, and complaints within the given time frame
Education
Bachelor of Business Administration -
Rajiv Gandhi Institute of Management and Technology
Higher Secondary -
Campus School Pantnagar
Secondary -
Jaycees Public School, Rudrapur
Skills
- Client Relations
- Documentation and reporting
- Escalation resolution
- Process enhancement
- Research and analysis
- Root-cause analysis
Awards
- Hall of Fame - 2023
- Business Excellence Award - 2024 (Q3)
Affiliations
- Coaching at Team Everest NGO - As a voluntary coach I worked closely with the students, helping them with academic subjects, life skills, and overall personal development. The goal is to improve their quality of life and provide them with better opportunities in the future. Volunteers are encouraged to share their knowledge, skills, and time, creating a positive impact on the community.
- Fundraising Volunteer at Nitya Foundation NGO - As a Fundraising Volunteer at Nitya Foundation, I actively contributed to raising funds and resources to support the organization's programs aimed at improving the lives of street children, Child Development, Women Empowerment, Skill Development, Education for poor Children,
Timeline
Analyst
Guardian Life
01.2022 - 01.2025
Consultant
Fareportal India Pvt LTD
06.2019 - 04.2021
Bachelor of Business Administration -
Rajiv Gandhi Institute of Management and Technology
Higher Secondary -
Campus School Pantnagar
Secondary -
Jaycees Public School, Rudrapur
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