Manish Kukreja
Delhi
Summary
To join an organization which can give me an opportunity for growth and want to gain experience from all walks in life and facing all the challenges coming in everyday life with full dedication and sincerity. Having a strong desire to serve the esteemed organization with all my intellect and expertise.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Operation Head
Lifecare Health Lab (Standard Diagnostics Pvt. Ltd)
9 2018
- Responsible for complete Diagnostic business operation for PAN India
- Establishes phlebo schedules, allocation of phlebo and ensure effective utilization of phlebo services
- Assesses phlebo performance, weekly review with route manages along with their respective phlebo teams
- Ensuring daily cash follow been followed by entire phlebo team and finance team gets the updated sheet on regular bases along with cash deposits receipts
- Oversees inventory management and timely raise/procure the required material for daily operations
- Works with finance to approve pending invoices in timely manner
- Overviewing team attendance regularly and ensuring timely submission of attendance to Human resource every month for monthly payroll
- Conducting weekly phlebo's meeting to keep their motivation high
- Preparing incentive plans for entire phlebo team.
Enabler Service Delivery
Callhealth Services Pvt. Ltd.
12.2017 - 09.2018
- Responsible for Diagnostic, Facilitation and Physiotherapist service delivery for Delhi NCR region
- Plans, distributes, Monitors and follow-ups daily route assignments to ensure timely and 100% sample collection as per company standards and agreements
- Timely submission of sample in respective labs
- Weekly field audits of phlebotomists
- Training of Phlebotomists, Application Updates, New Policies etc
- Creating and Managing daily reports such as: Booking Pickup %, Revenue Pickup %, Phlebo Incentive, Add Ons, Add Ons Incentive etc
- Assured 100% fulfillment in terms of revenue with delivering on time services to patient
- Ensure on-time delivery of service at patient door step to ensure patient's satisfaction
- Real time tracking of all order and provide support to field executive in case of any difficulties
- Co-ordinate with labs and vendors for delivering reports within the TAT and communicate with them to maintain a good relation for better execution
- Provide hands-on training and motivate personnel in building strong teams, and lead staff toward maximum potential.
Route Manager
Healthians
03.2015 - 12.2017
- Managing 70% team size and 80% revenue of the entire organization
- Driven Add on through Phlebotomists and have raised the same from 3 lakhs per month to 20 lakhs per month thus helped in cost optimization of the company and is best in the industry
- Constantly maintained more than 100% revenue pick up percentage every month
- Responsible for rapid team expansion and performance evaluations on a regular basis through random field audits and regular training of the team
- Successful in reorganizing, streamlining and strengthening team and implementing reliable and cost-effective solutions
- Ensure on-time delivery of service in fast-paced working environments and thus restoring patient's trust
- Provide hands-on training and motivate personnel in building strong teams, and lead staff toward maximum potential
- Review operational performance, systems and processes to ensure smooth and hassle free operations
- Resolve matters related to operations, patient grievances and employee-patient interactions
- Analysis of staffing requirements and workload distribution; developed and implemented staffing plans to optimize the performance.
Lab Manager
Star Imaging and Path Lab
01.2010 - 01.2015
- Oversees laboratory safety and ensures that the laboratory remains in compliance with all local, state and federal regulations
- In cases where non-compliance is found, documents the instances as well as how they were abated
- Ensures all reagents and supplies are available when needed
- Manages and updates Chemical inventories and/or Risk Group Agent inventories
- Communicates and enforces laboratory safety rules to internal and external researchers working in the lab.
Lab Technician
Delhi Diagnostic Center
01.2007 - 01.2010
- Design and execute laboratory testing according standard procedures, make observations and interpret findings
- Conduct experiments under defined conditions to verify/reject various types of hypotheses using refined scientific methods
- Organize and store all chemicals substances, fluids and compressed gases according to safety instructions
- Record all data and results in specified forms (paper and electronic) with accuracy and responsibility
- Maintain equipment and assist in ordering laboratory supplies
- Ensure that all safety guidelines are followed strictly at all times and maintain a clean and orderly environment.
Lab Technician
Anand Diagnostic Center
01.2005 - 01.2007
Education
Bachelor of Arts -
Delhi University
04.2001 -
Skills
Operational Efficiency
Scheduling and Planning
Logistics Management
Operations Management
Process Improvements
Performance Evaluations
Team Leadership
Revenue Generation
Operations Oversight
Project planning and development
Planning and Implementation
Goal Setting
Performance Management
Educationqualification
- 12th C.B.S.E Board
- 10th C.B.S.E Board
- DMLT from IPH&H, Delhi
- B.A - Delhi University
Personal Information
- Father's Name: Lt. Shri LN Kukreja
- Date of Birth: 09/06/1981
- Gender: Male
- Marital Status: Married
Disclaimer
I hereby declare that all the information given by me is true in best of my knowledge.
Timeline
Enabler Service Delivery
Callhealth Services Pvt. Ltd.
12.2017 - 09.2018
Route Manager
Healthians
03.2015 - 12.2017
Lab Manager
Star Imaging and Path Lab
01.2010 - 01.2015
Lab Technician
Delhi Diagnostic Center
01.2007 - 01.2010
Lab Technician
Anand Diagnostic Center
01.2005 - 01.2007
Bachelor of Arts -
Delhi University
04.2001 -
Operation Head
Lifecare Health Lab (Standard Diagnostics Pvt. Ltd)
9 2018