Working in challenging environment
Manish Kumar
Ahmedabad
Summary
Senior-level Supply Chain and Operations leader with extensive experience in creating strategies and leading execution of all global supply chain activities, including procurement, manufacturing, and distribution management. Manages and leads cross-functional teams to drive product supply and productivity improvements. Leads risk mitigation, while driving supply chain strategies for end-to-end pipeline management and supply planning. Skilled in negotiation and strategic decision making, perfected by 22 years of experience in leading organizational business units.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
Work History
Supply Chain Manager
JSW Steel Ltd
Ahmedabad
10.2010 - Current
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.
- Supervised 60+ staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Operations Manager, Customer Experience
Dell International Ltd
Chandigarh
09.2008 - 10.2010
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed new employees and on-going performance assessment of current employees.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Team Leader
Convergys India Ltd
Gurgain
02.2003 - 10.2008
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Senior Customer Care Officer
Daksh ESolution Ltd
Gurgaon
01.2002 - 02.2003
Education
MBA - Operations Management
Manipal University
Jaipur 10.2022 - 11.2023
Bachelor of Arts - English, History
Bundelkhand University
Jhasi 06.2005 - 07.2007
Hotel Management
Indian Institute of Business Management
Patna 04.1998 - 09.2001
Skills
Negotiating
undefinedAccomplishments
- Documented and resolved delivery related activity and ensure no loss is incurred by the transporter while providing the logistics support.
- Achieved 1lac metric tones of Steel supply every month completing highest level of accuracy and efficiency months aftfer months
- Achieved best ever stockyards management since past 10 yrs through effectively helping with my support staff. .
Interests
Timeline
MBA - Operations Management
Manipal University
10.2022 - 11.2023
Supply Chain Manager
JSW Steel Ltd
10.2010 - Current
Operations Manager, Customer Experience
Dell International Ltd
09.2008 - 10.2010
Bachelor of Arts - English, History
Bundelkhand University
06.2005 - 07.2007
Team Leader
Convergys India Ltd
02.2003 - 10.2008
Senior Customer Care Officer
Daksh ESolution Ltd
01.2002 - 02.2003
Hotel Management
Indian Institute of Business Management
04.1998 - 09.2001
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