Manish Kumar
New Delhi
Summary
To become an asset for an organization that offers me an innovative environment of working and learning where, my work can be recognized as a part of whole standing of that organization. Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands.
Overview
11
11
years of professional experience
Work History
CWT-NORAM-FT
Teleperformance
12.2021 - Current
- Fresh ticket issuance.
- Rebooking flights.
- Handling emails.
- Void, Exchange, Refund.
- Fix automation error and issue ticket.
EMEA Market
Teleperformance (CWT-GPT Process)
03.2018 - 05.2020
- Fresh ticket issuance.
- Rebooking flights.
- Handling email.
- Void refund.
- Fix automation error and issue ticket.
Process Associate
Indigo Airlines
09.2016 - 04.2017
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Helped travelers find locations within airport complex.
- Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Travel Consultant
DS Tours and Travels Pvt. Ltd
09.2013 - 01.2015
- Book Hotels for corporate Clients (Domestic and International)
- Book a taxi for corporate clients.
- Domestic and International Ticketing.
- Book an air ticket.
- Visa Documentation.
- Sale tour packages.
- Book hotel and taxi.
- Coordinate with vendors and negotiate fare.
Education
B. A (Programme) -
Delhi University
01.2016
UG Diploma in Travel & Tourism -
Kuoni Academy
01.2012
10+2 -
01.2011
10th -
01.2009
Skills
- Communicate with people over the phone
- Communicate with people over the Chat
- GDS (sabre, Amadeus)
- Computer Skills
- Knowledge of Microsoft office- Word, PowerPoint, excel
- Basic Computer Hardware knowledge
- Call Management
Salaryexpected
Negotiable
Interestactivities
Traveling, Surfing Internet, Social Networking
Roles And Responsibilities
Prepared Holiday Packages., Modify Tour Packages Itinerary., Sale Tour Packages, Book Hotel and Taxi., Handling Clients Queries., Coordinate with Hotels and other vendors., Book Hotels for corporate Clients (Domestic and International)., Book Taxi for Corporate Clients., Domestic and International Ticketing., Visa Documentation., Handing Clients Queries., Coordinate with Hotels and other vendors., Book Air Ticket., Modify Air Ticket., Handling Costumers queries over the Phone., Book Domestic Air Ticket., Modify Air Ticket., Handling Costumers queries through Email., Reebok Flight tickets., Reebok Hotel., Reebok Flight tickets., Handling Emails.
Personal Information
- Father's Name: Mr. Hem Chand
- Date of Birth: 09/25/1992
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I, hereby declare that all above information is true and correct to the best of my knowledge and belief.
Timeline
CWT-NORAM-FT
Teleperformance
12.2021 - Current
EMEA Market
Teleperformance (CWT-GPT Process)
03.2018 - 05.2020
Process Associate
Indigo Airlines
09.2016 - 04.2017
Travel Consultant
DS Tours and Travels Pvt. Ltd
09.2013 - 01.2015
B. A (Programme) -
Delhi University
UG Diploma in Travel & Tourism -
Kuoni Academy