Summary
Overview
Work History
Education
Skills
Timeline
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Manish Kumar

New Delhi

Summary

Dedicated professional seeking an opportunity to contribute to an innovative and continuously learning organization. Aiming to be recognized for integral contributions to the overall success of the company. Proficient in computer systems and keen on acquiring new skills to effectively address diverse office requirements. Demonstrates exceptional performance in high-pressure situations and readily adapts to evolving demands.

Overview

11
11
years of professional experience

Work History

CWT-NORAM-FT

Teleperformance
12.2021 - Current
  • Fresh ticket issuance.
  • Rebooking flights.
  • Handling emails.
  • Void, Exchange, Refund.
  • Fix automation error and issue ticket.

EMEA Market

Teleperformance (CWT-GPT Process)
03.2018 - 05.2020
  • Fresh ticket issuance.
  • Rebooking flights.
  • Handling email.
  • Void refund.
  • Fix automation error and issue ticket.

Process Associate

Indigo Airlines
09.2016 - 04.2017
  • Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
  • Helped travelers find locations within airport complex.
  • Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Travel Consultant

DS Tours and Travels Pvt. Ltd
09.2013 - 01.2015
  • Book Hotels for corporate Clients (Domestic and International)
  • Book a taxi for corporate clients.
  • Domestic and International Ticketing.
  • Book an air ticket.
  • Visa Documentation.
  • Sale tour packages.
  • Book hotel and taxi.
  • Coordinate with vendors and negotiate fare.

Education

B. A (Programme) -

Delhi University

UG Diploma in Travel & Tourism -

Kuoni Academy

10+2 -

10th -

Skills

Communicate with people over the phone

Timeline

CWT-NORAM-FT

Teleperformance
12.2021 - Current

EMEA Market

Teleperformance (CWT-GPT Process)
03.2018 - 05.2020

Process Associate

Indigo Airlines
09.2016 - 04.2017

Travel Consultant

DS Tours and Travels Pvt. Ltd
09.2013 - 01.2015

B. A (Programme) -

Delhi University

UG Diploma in Travel & Tourism -

Kuoni Academy

10+2 -

10th -

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