Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MANISH KUMAR

Noida

Summary

Focused Store Leader versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Also worked closely on the sustainability parameters where I have led the green initiatives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sports Leader Coach

Decathlon Sports India
Noida
07.2021 - Current
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.

Workshop Manager - Btwin

Decathlon Sports India
Noida
07.2021 - 12.2023
  • Developed and implemented safety protocols for the workshop.
  • Worked with stakeholders to identify potential areas for improvement in sustainability practices.
  • Collaborated with other departments to ensure sustainability goals are met.
  • Conducted audits of facilities to assess compliance with regulatory standards and identify opportunities for improvement in environmental performance.
  • Organized and managed daily workflow of staff members in the workshop.

Omni Sport Leader

Decathlon Sports India
Delhi
11.2016 - 07.2021
  • Demonstrated product features and educated customers on products in order to increase sales.
  • Organized displays, set up promotional materials, and maintained cleanliness of the sales floor.
  • Provided excellent customer service by responding quickly to inquiries, complaints, and issues in a timely manner.

Customer Service Associate

Peter England
Noida
11.2015 - 10.2016
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
  • Maintained a high level of product knowledge, providing accurate information to customers
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Demonstrated active listening skills when responding to customer questions and complaints

Sales Associate

Reliance Trends
Gaziabaad
11.2014 - 10.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Built relationships with customers to encourage repeat business
  • Answered customer questions about sizing, accessories, and merchandise care
  • Rotated stock and restocked shelves to maintain product availability and store appearance

Education

B.A Parogramme -

School Of Open Learning( Delhi University)
New Delhi
05.2018

12th -

Govt. Boys Senior Secondary School
New Delhi
04.2013

Level 3 Technical Certification in Workshop - Repair and Maintenances - Career And Technical Education

Decathlon Exchange (LnD)
Bangalore
04-2022

Skills

  • Leadership and Team management
  • Adaptability
  • Customer Service
  • Collaboration and Teamwork
  • Decision Making
  • Active Listening
  • Technical knowledge
  • Performance Analysis

Certification

  • Level 3 Certification in Technical Workshop (Repair and Maintainance

Timeline

Sports Leader Coach

Decathlon Sports India
07.2021 - Current

Workshop Manager - Btwin

Decathlon Sports India
07.2021 - 12.2023

Omni Sport Leader

Decathlon Sports India
11.2016 - 07.2021

Customer Service Associate

Peter England
11.2015 - 10.2016

Sales Associate

Reliance Trends
11.2014 - 10.2015

B.A Parogramme -

School Of Open Learning( Delhi University)

12th -

Govt. Boys Senior Secondary School

Level 3 Technical Certification in Workshop - Repair and Maintenances - Career And Technical Education

Decathlon Exchange (LnD)

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