Summary
Overview
Work History
Education
Skills
Tools Knowledge
Freelance work
Certification
Accomplishments
Languages
Hobbies
References
Timeline
Generic
Manish Kumar

Manish Kumar

Delhi

Summary

Content and Communications Specialist with 6+ years of experience in the media industry, including working with brands like Bytedance, DNA & Krishi Jagran. Expertise in content writing, editing, transcription, proofreading, content moderation, quality analysis, infographics and social media management. Proven ability to produce high-quality content for YouTube, Radio, and TV programs. Experience managing large teams for complex projects. Bilingual in Hindi and English. I am passionate about learning and always eager to take on new challenges.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Live Operation Manager

Yonder Media
Noida
02.2024 - 09.2024
  • Create and execute digital traffic strategies for websites and apps.
  • Developed analytical reports for projects while tracking team performance metrics.
  • Planned content for advertising campaigns.
  • Monitor live broadcast data and increase online user engagement
  • Hired and trained talented individuals in accordance with company standards.
  • Authored policies, SOPs, and community guidelines.
  • Created effective marketing plans to boost user retention on gaming apps.
  • Handled vendor management, including invoicing and budgeting for various projects.
  • Testing the gaming applications and writing advertisement copy and company blogs
  • Enhanced client service quality to streamline experiences.

Producer

DNA-Hindi (DMCL)
Noida
11.2021 - 09.2023
  • Led the graphic department and supervised the production of social media graphic posts
  • Implemented social media strategies to gain maximum user engagement on our social pages
  • Conducted research, and designed infographics for engaging web narratives across all sectors
  • Created news and feature content across business, entertainment, health, and more
  • Conducted interviews with celebrities regarding upcoming films, web series, and exclusive occasions
  • Translated wire feeds for content development, transcribed audio-visual materials, and authored subtitles/slugs
  • Improved the linguistic quality of Hindi content and ensured the precision of copies and captions through meticulous proofreading
  • Mentored trainees and junior staff to improve article quality and language
  • Oversaw post-production processes, including video editing and sound mixing, to ensure a polished final product
  • Collaborated with social media and web teams to develop strategies for covering special events such as Republic Day, Independence Day, celebrity weddings, IPL, elections, and more
  • Managed weekend operations and formulated presentations to analyze and present web performance data

Content Moderator

Bytedance India Pvt Ltd.
Gurugram
08.2019 - 12.2021
  • Reviewing user-generated content to identify and remove violations of the platform's community guidelines and terms of service
  • Managed over 30 global queues, including ed-tech content, labeling, live streaming, and user profiles
  • Investigate user reports of violations and take appropriate action, such as removing content, suspending, or banning users, or contacting law enforcement
  • Sharing the latest trends and threats in online safety and security among the team
  • Providing feedback to users on their content and helping them to understand the platform's community guidelines and terms of service
  • Worked with other content moderation & QA team members to develop and improve moderation policies and procedures
  • Escalating complex or sensitive cases to supervisors or other team members for further review and action
  • Maintaining confidentiality of user data and information and monitoring live streams to stop violations of the platform's community guidelines and terms of service
  • Reviewing and approving user-generated hashtags also worked as a Temp Quality Analyst
  • Providing feedback and policy clarifications to the moderators to take the appropriate actions on UGC
  • Providing policy sessions and refreshers to the moderation teams, conducting root cause analysis to identify policy ambiguities, and providing feedback to moderators
  • Making performance reports of the moderators and mentoring them to achieve maximum accuracy and productivity
  • Participating in calibrations and proposing policy draughts also identifying and reporting serious leakages and tracking the workflow

Content Writer and S.M.E

Krishi Jagran
Noida
04.2019 - 06.2019
  • Managing the Hindi Journal
  • Transcribing and copywriting advertisements in Hindi
  • Conducting interviews and covering agricultural events
  • Writing, editing, and translating articles for print magazines
  • Writing content for the web portal and collaborating with the KJ team on ideation
  • Conceptualized print and digital media, publishing 10 Hindi editions across states, and promoted tailored content for targeted advertising

Anchor cum Producer

GBN 24
Delhi
01.2018 - 01.2019
  • Delivering news bulletins and preparing final programing chart
  • Created custom packages for important news events
  • Crafting engaging web content for news and feature sections
  • Coordinating live feed from reporters for smooth channel broadcast

Computer Operator

Saraswati Cyber Cafe
Delhi
08.2012 - 07.2013
  • Operating and maintaining computer systems and peripherals for customer use
  • Assisting customers with internet browsing, email access, and other computer tasks
  • Monitoring and ensuring the security of systems to prevent unauthorized access or misuse
  • Troubleshooting basic hardware and software issues
  • Managing printing, scanning, and other document-related services
  • Keeping track of computer usage time and handling billing processes
  • Ensuring a clean and organized workspace for optimal customer experience
  • Installing and updating software as needed to maintain system functionality
  • Providing guidance on basic computer operations to customers when required
  • Monitoring network connectivity and resolving internet-related issues

Education

Diploma - Business Management

Oxford Home Study Centre
Delhi
12.2024

M.A. - Mass Communication

Guru Jambheshwar University of Science and Technology
Hisar
08.2019

PGD - TV Journalism

Jamia Millia Islamia
Delhi
07.2017

B.A.(H) - Hindi Journalism and Mass Communication

Dr. Bhim Rao Ambedkar College (University of Delhi)
Delhi
07.2016

Skills

  • SEO
  • Quality Analysis
  • Problem-Solving
  • Risk Management
  • Team Management
  • Sales and Marketing
  • Customer Support Expertise
  • Graphic Designing
  • Vendor Management
  • Content Management
  • Strategic Planning
  • Content Creation
  • Team Management
  • Project Management
  • Sales and Marketing
  • Campaign Management
  • Social Media Management
  • Content and news writing
  • Transcription and translation
  • Moderation and Data Annotation

Tools Knowledge

  • Jira
  • Canva
  • Zoom
  • Zoho
  • Nuendo
  • Filmora
  • SEMrush
  • Radio Boss
  • Ms. Office
  • Tweet Deck
  • Payroll/HRM
  • HubSpot CRM
  • Google Suite
  • Crowd Tangle
  • Adobe Photoshop

Freelance work

NEWS EDITOR, 11/2023-01/2024

Microsoft Project (Freelance Work), Noida, India

  • Checking news copies and images coming from aggregators.
  • Escalating the tickets and resolving team members' problems.
  • Coaching the team on how to use the bot function and training on policies.

GUEST EDITOR, 01/2016 - 01/2018
Chetna Magazine (Freelance Work), Delhi, India

  • Photo selection for the journal.
  • Editing and improving written content.
  • Proofreading and fixing grammatical errors.
  • Designing the cover and back page of the magazine.
  • Designing internal pages of each category section

RJ, 01/2017 - 12/2017

AIR FM Rainbow, Delhi, India

  • I participated in a few shows of AIR FM Gold and FM Rainbow.
  • Writing the scripts, dialogues for the show and recording the show.
  • Helping production team to find the exact sound effect as per script.

PRODUCTION ASSISTANT, 11/2015 - 12/2015

Angry Gorilla Production Ltd, Delhi, India

  • Helping actors with their act Preparation.
  • Editing and writing scripts and monologue.
  • Arranging the costumes as per scenes.
  • Helped with light setup and guiding the camera shots.

Certification

  • Project Management from ELC.
  • Google News Initiative from Google.
  • Sales Operations from LinkedIn Learning.
  • The fundamentals of Digital Marketing from Google.
  • Introduction to Production Design for Film and Screen from AFTRS.
  • Customer Service Foundations from Project Management Institute.
  • Customer Service: Problem-Solving and Troubleshooting from Project Management Institute.

Accomplishments

Career Achievements:

Yonder Media,

  • Resolved product issue through consumer testing.,
  • Increased the user on client's gaming application.,
  • Successfully designed the new application.

DNA-Hindi:

  • Earned the 'Zee Well Done Card' thrice in recognition of consistently achieving the highest.,
  • Achieved the first-ever highest number in the photo gallery in DNA Hindi.,
  • Secured victory in the Zee Independence Quiz and Sports Race (Gold Medal).,
  • Interviewed celebrities such as Film stars, singers, Army & Navy Veterans, etc.,
  • Achieved the highest level of engagement on social media through live interviews and graphic content.

Bytedance

  • Consistently recognized for outstanding performance with multiple 'R&R' awards.,
  • Appointed as Influencer for Bytedance's Global Influencer Program to increase the participation in activities.,
  • Appointed as Wellness Ambassador Bytedance's Global Wellness Program, and I boosted Indian site participation.,
  • Earned the 'Smile Recognition Letter' for top performance and timely support in wellness program.,
  • Selected for a Temp Quality Analyst position due to exceptional policy knowledge and high performance.,
  • Mentored 40+ moderators, boosting their performance from C/D to A/B grades.

Academic Achievements

  • Yoga, Zonal, 2006, II, Team
  • Yoga, Zonal, 2007, II, Individual
  • Yoga, Intra-School, 2007, I, Individual
  • Yoga, Zonal, 2008, III, Team
  • Yoga, Intra-School, 2009, II, Individual
  • Yoga, Zonal, 2009, II, Team
  • Yoga, District, 2008, I, Individual
  • Co-curricular Act. (Drama), Intra-School, 2008, II, Main Lead in Group
  • Co-curricular Act. (Singing), Intra-School, 2009, II, Individual
  • NCC (C.A.T.C), 6 DBN, 2008, Best Cadet, Individual
  • N.C.C., 6 DBN, 2009, 'A' Grade Certificate, Individual
  • N.C.C. Parade Competition, Inter School, 2011, I, Individual
  • Storytelling Competition, Intra-School, 2011, III, Individual
  • Played Role of Principal, School (Teacher's Day), 2011, Appreciation, Individual
  • B.S.G.P., District, 2009, Best, Individual
  • B.S.G.P., District, 2010, Best, Individual
  • Street Play, Inter-college, 2013, I, Team
  • Street Play, Inter-college, 2014, I, Team
  • Debate, Intra-College, 2014, III, Individual
  • Photography, Intra-College, 2014, Special Award, Individual
  • Creative Writing (Slogan), Intra-College, 2014, I, Individual
  • Singing, Intra-College, 2014, I, Individual
  • NCC (C.A.T.C), 5 DBN, 2013, -, -
  • Army Attachment Camp (NCC), 5 DBN, 2014, -, -
  • Photography, Inter-college, 2015, II, Individual
  • Rangoli, Inter-college, 2015, II, Individual
  • Rangoli, Inter-college, 2015, III, Individual
  • Cultural Fest, College, 2015, Coordinator, Individual
  • Academic High Scorer, College, 2014, I, Individual
  • Alumni Day, College, 2015, Coordinator, Individual
  • Sports Fest, College, 2015, Coordinator, Individual
  • Logo Making, Intra-College, 2015, I, Individual
  • Cultural Joint Secretary, College, 2015, Student Union Member, Individual
  • College Journal, College, 2015, Guest Editor, Individual
  • Rangoli, Inter-University, 2015, I, Individual
  • Rangoli, Intra-College, 2015, III, Individual
  • Street Play, Intra-College, 2016, Coordinator, Individual
  • NSS Rural Camp, University, 2016, Photographer/Videographer, Individual
  • Poster Making, State Level, 2016, Consolation, Individual
  • Academic High Scorer, College, 2015, II, Individual
  • Academic High Scorer, College, 2016, II, Individual
  • Event Hosting, College, 2017, Guest of Honor, Individual
  • Photography, Inter-college, 2017, II, Individual
  • Organizer, College Alumni, 2018, Guest of Honor, Individual
  • Organizer, College Alumni, 2019, Guest of Honor, Individual

Languages

Hindi
First Language
English
Proficient (C2)
C2
Haryanvi
Advanced (C1)
C1
Punjabi
Upper Intermediate (B2)
B2
Sindhi
Upper Intermediate (B2)
B2

Hobbies

  • Listening Music
  • Writing Poetry
  • Photography
  • Cooking

References

References available upon request.

Timeline

Live Operation Manager

Yonder Media
02.2024 - 09.2024

Producer

DNA-Hindi (DMCL)
11.2021 - 09.2023

Content Moderator

Bytedance India Pvt Ltd.
08.2019 - 12.2021

Content Writer and S.M.E

Krishi Jagran
04.2019 - 06.2019

Anchor cum Producer

GBN 24
01.2018 - 01.2019

Computer Operator

Saraswati Cyber Cafe
08.2012 - 07.2013

Diploma - Business Management

Oxford Home Study Centre

M.A. - Mass Communication

Guru Jambheshwar University of Science and Technology

PGD - TV Journalism

Jamia Millia Islamia

B.A.(H) - Hindi Journalism and Mass Communication

Dr. Bhim Rao Ambedkar College (University of Delhi)
Manish Kumar