Manish Kumar
Delhi,Delhi
Summary
Forward thinking and results driven supply chain leader with 14+ years of experience in operations, logistics, and end-to-end supply chain management. Strategic planner and problem solver with a strong track record of optimizing processes, leading cross-functional teams, and driving performance improvements. Highly effective communicator at all levels with demonstrated vision, leadership, and the ability to execute complex projects that support organizational objectives and revenue-generating goals. Committed to empowering teams, enhancing operational efficiency, and delivering measurable results.
Overview
15
15
years of professional experience
Work History
ASSISTANT MANAGER (DISTRIBUTION)
Pepperfry.com
Mumbai, India
09.2024 - Current
- Lead end-to-end distribution operations – first mile, mid mile, last mile, reverse pickup, product QC, and carpenter desk operation of the furniture category in the west region.
- Accountable for various metrics, like DIT, NPS, Refund, RTV, TBT, Delivery TAT, Assembly timelines, etc.
- Manage an annual GMV of 240+ Cr (20 Cr monthly) across West DCs, including Mumbai, Pune, Nagpur, Indore, Goa, and Vadodara.
- Oversee fleet maintenance for 60 vehicles in the West region.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
MANAGER (OPERATIONS)
CARS24.com
Gurgaon, India
02.2022 - 09.2024
- Vehicle Inspection: Oversee the scheduling and execution of car inspections, ensuring each vehicle is thoroughly evaluated to meet the company’s high standards.
- RC Transfer: Oversee the collection of documents, and facilitate the completion of RC transfers.
- EMI Collection: Supervise EMI collections, and manage vehicle repossessions for disputed cases.
- Lead Generation: Supervise campaigns aimed at generating leads for used car loans.
- Loan Disbursal: Oversee the process following car inspection and document collection. Ensure cases are logged accurately, credit approvals are obtained, and loans are disbursed promptly. Coordinate with relevant departments for further processing and final disbursal.
- Compliance and Risk Management: Ensure all operations comply with regulatory standards and internal policies. Mitigate risks associated with loan processing, including fraud prevention, and credit risk management. Conduct regular audits to maintain high standards of compliance and operational integrity.
- Grievances: Handle seller and buyer escalations, ensuring prompt and effective resolution.
ASSISTANT MANAGER (OPERATIONS)
PAYTM.com
Noida, India
08.2023 - 02.2024
- EDC deployment: Oversee the nationwide deployment of EDC, QR, DQR, and sound box systems for enterprise merchants.
- Post-EDC deployment: Oversee post-deployment merchant training support across India, handling queries, and managing replacements.
- Merchant support: Manage post-deployment merchant queries, and provide timely resolutions.
- De-installation: Oversee the nationwide de-installation process, ensuring all outstanding dues are settled.
- Team management: Manage the team of six TLs and ninety FSEs.
- Inventory management: Oversee inventory management and replenishment planning for EDCs and service parts.
- Reconciliation: Service partner's billing reconciliation and payment processing.
- Lead allocation: Service partner's load allocation.
- Daily interactions with service partners to ensure adherence to SLAs.
ASSISTANT MANAGER (PROCUREMENT)
PHARMEASY.in
Mumbai, India
07.2021 - 06.2023
- Margin tracking: Monitor annual purchase margins for 2,000 Cr. In medicine procurement across India.
- Sourcing strategies: Analyze purchase demand, and develop strategies to optimize sourcing and capitalize on margins.
- Margin leakage tracking: Create and automate analytical trackers to identify and address margin leakages.
- Leakage recovery: Oversee the recovery of leakages through credit and debit notes.
- Scheme tracking: Digitize and track nationwide schemes, and plan the procurement accordingly.
- Stock transfer: Internal stock transfer, and in-transit tracking.
- MIS report: Conduct margin analysis, and validate MIS reports.
- Discount process: Implement and assess product-level discounts.
SENIOR EXECUTIVE (PROCUREMENT & SUPPLY CHAIN)
OYO Rooms.com
Gurgaon, India
10.2018 - 07.2021
- Demand planning for the appliances category pan-India.
- Vendor development and price negotiation.
- Vendor onboarding.
- Make a purchase order on SAP, Eazy ERP, or Oracle.
- Cost Management.
- PO lifecycle management.
- Complete order tracking.
- Vendor reconciliation and vendor payment tracking.
- GRN processing and AP booking.
ASSISTANT MANAGER (LOGISTICS)
WYDR.in
Gurgaon, India
08.2017 - 10.2018
- Freight reconciliation of various logistics partners.
- COD reconciliation within SLA and NDC signed with LP.
- Responsible for the logistics partner's payment.
- In transit damage, delayed shipments, and lost recovery from various logistics partners.
- Closing the dispute of all courier bills within the specified timeline by using various statistical techniques within the SLA.
- Engage a new logistics partner.
- Negotiate with logistics partners on a new contract.
- Logistic partner shipment allocation based on serviceability, SLA, freight, etc. across pan-India.
- Logistic partner API integration.
- Ensure a monthly review meeting with logistic partners for their performance.
- Ensure to share the instructions on NDR shipments with the logistics partner and adherence to the instructions.
- Complete order cycle tracking.
- Manage reverse logistics.
- Identify gaps, develop solutions, and implement them to drive performance improvement.
SENIOR EXECUTIVE (LOGISTICS)
OnlineTyari.com
Gurgaon, India
08.2016 - 08.2017
- Engage a new logistics partner.
- Negotiate with logistics partners for a new contract.
- Logistic partner shipment allocation based on serviceability, SLA, freight, etc. across pan-India.
- Freight reconciliation of various logistics partners.
- Responsible for sharing soft data with non-API-integrated logistics partners.
- COD reconciliation within SLA and NDC signed with LP.
- Responsible for the logistics partner's payment.
- In transit damage, delayed shipments, and lost recovery from various logistics partners.
- Logistic partner API integration.
- Ensure a monthly review meeting with logistic partners for their performance.
- Ensure to share the instructions on NDR shipments with the logistics partner and adherence to the instructions.
- Closing the dispute of all courier bills within the specified timeline by using various statistical techniques within the SLA.
- Manage reverse logistics.
- Identify gaps, develop solutions, and implement them to drive performance improvement.
SENIOR EXECUTIVE (WAREHOUSE OPERATION)
AskmeBazaar.com
Noida, India
10.2015 - 08.2016
- Managing the day-to-day, order fulfillment, inventory management, quality check, packaging, order management, dispatch, receiving, and logistics management.
- Manage inbound and outbound operations.
- Inventory loading, unloading, and transferring.
- Ensuring products are stocked correctly and safely after the product QC.
- Stock replenishment is based on forecasting.
- Investigating and recovering lost inventory.
- Manage the efficient receipt, storage, and dispatch of a wide range of goods from the warehouse.
- Stock reconciliation and stock audit.
- Responsible for all MIS reports (current inventory, inbound, outbound, lost, damage, packaging material).
- Manage logistics partners' pickup from the warehouse.
- Manage RTO and RTV.
- Provide regular updates through structured MIS on Fulfillment SLAs, outstanding orders, and stock issues, courier SLA reports, packaging, and carrier invoice management, etc.
EXECUTIVE (ORDER FULFILMENT OPERATIONS)
PEPPERFRY.com
Gurgaon, India
07.2014 - 10.2015
- Manage day-to-day operations of e-commerce logistics.
- Pick up alignment from vendors.
- Vehicle alignment for furniture vendors, and ensure the pickup.
- Follow-ups with the runner for pickup and delivery.
- Manage and control multiple vendors of furniture and non-furniture.
- Manage order fulfillment, payment processing, returns, and replacements.
- Monitoring stock updates to minimize order cancellations.
- Make purchase orders on Salesforce.
- Provide regular updates through structured MIS on Fulfillment SLAs, outstanding orders, and stock issues, and SLA reports.
- Vendor payment reconciliation.
- Monitoring vendor performance based on various criteria such as fulfillment rate, cancellation rate, quality improvement rate, and timely delivery, and sharing their performance report on a monthly basis.
EXECUTIVE (MIS)
Source HOV India PVT.LTD
Noida, India
08.2011 - 06.2014
- Make all structured MIS reports.
- Workflow report: the daily, weekly, and monthly.
- Team performance report: daily, weekly, monthly.
Education
PGDM - Supply chain
Symbiosis
M.com - undefined
IGNOU
B.com - undefined
Delhi University
12th - undefined
C.B.S.E Board
10th - undefined
C.B.S.E Board
Skills
Operations management
Strategic Planning
Team leadership
Cost reduction
Problem-solving
Task delegation
Decision-making
Adaptability and flexibility
Strategic planning
Personal Information
Personal Details
English
Hindi
Timeline
ASSISTANT MANAGER (DISTRIBUTION)
Pepperfry.com
09.2024 - Current
ASSISTANT MANAGER (OPERATIONS)
PAYTM.com
08.2023 - 02.2024
MANAGER (OPERATIONS)
CARS24.com
02.2022 - 09.2024
ASSISTANT MANAGER (PROCUREMENT)
PHARMEASY.in
07.2021 - 06.2023
SENIOR EXECUTIVE (PROCUREMENT & SUPPLY CHAIN)
OYO Rooms.com
10.2018 - 07.2021
ASSISTANT MANAGER (LOGISTICS)
WYDR.in
08.2017 - 10.2018
SENIOR EXECUTIVE (LOGISTICS)
OnlineTyari.com
08.2016 - 08.2017
SENIOR EXECUTIVE (WAREHOUSE OPERATION)
AskmeBazaar.com
10.2015 - 08.2016
EXECUTIVE (ORDER FULFILMENT OPERATIONS)
PEPPERFRY.com
07.2014 - 10.2015
EXECUTIVE (MIS)
Source HOV India PVT.LTD
08.2011 - 06.2014
PGDM - Supply chain
Symbiosis
M.com - undefined
IGNOU
B.com - undefined
Delhi University
12th - undefined
C.B.S.E Board
10th - undefined
C.B.S.E Board