MANISH KUMAR
NEW DELHI
Summary
Controlling the sales funnel, followed up with prospects to turn them into clients, and tracked leads. A professional who ensures that new customers have all the information and support they need to onboard smoothly. Responsible to achieve sales targets, ensuring a positive shopping experience for customers, and maintaining the store's overall appearance and efficiency. Identify and prospect new business opportunities through market research and networking. Assist in establishing and sustaining trusting connections with clients by learning about their needs and meeting them where necessary. Carry out market research to keep abreast of business trends, rivalry, and alterations that might affect customers. Offer the Relationship Manager devoted assistance in handling client portfolios and responding to client questions in a timely and competent manner. Maintained accurate and current sales records, created sales reports, and provided management with performance measures. Monitor corporate policies and regulatory requirements to ensure compliance, reducing client account risks.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Asst Store Manager
Kapoor Lamp Shades
08.2025 - Current
- Achieved consistent sales growth through effective team management and customer engagement.
- Developed and implemented sales strategies to drive revenue and increase market share.
- Ensured exceptional customer satisfaction through personalized service and issue resolution.
- Implemented customer feedback mechanisms to improve service quality.
- Managed inventory levels to optimize stock availability and minimize waste.
- Implemented efficient store operations processes to improve customer experience.
- Key Result Areas
Store Manager
The White Teak Company by Asian Paints
02.2022 - 03.2025
- Provide exceptional customer service by greeting and assisting customers, addressing inquiries, and resolving any issues or complaints.
- Assist in recruiting, training, and supervising store staff and monitored staff performance and provide feedback, coaching, and support as needed.
- Help manage store inventory by monitoring stock levels, conducting regular inventory counts, and ordering merchandise as needed.
- Ensure that merchandise is properly displayed, priced, and restocked and assisted in achieving sales targets and store profitability goals.
- Oversee the cleanliness and organization of the store, including shelves, displays, and backroom areas also ensured the store complies with company policies, procedures, and safety standards.
- Assist in administrative duties such as record-keeping, payroll processing, and report generation and helped with staff scheduling and timekeeping.
- Key Result Areas
- Other responsibilities
Assistant Store Manager
Vishal Mega Mart
01.2017 - 02.2022
- Awarded a promotion within a year for excellent performance and organizational impact.
- After dividing my monthly goals into weekly and daily goals, I was able to reach my sales goals by making sure that every customer was given the highest care and that their needs were met using the team's expertise and talents to the fullest.
- Managing a 38-member team
- Key Result Areas
Senior Sales Executive
Marks & Spencer
01.2012 - 01.2017
- Earned a promotion within a year as a result of excellent performance and organizational influence.
- Arrange training sessions or provide training and development programs on style, fabric, innovation, policies, etc. for all the new and old staff.
- Planning and providing training for both new and experienced employees on topics including fashion, fabric innovation, best cross-selling items for customers, customer interaction, cashiering, the fundamentals of visual merchandisers, and product knowledge for men's, women's, kids', and beauty products.
- Reported to Head of North India, email her the attendance record, training pictures, and evaluation forms for each class, and keep trainer and employee files
- Provided training to both new & experienced workers (more than 30 people).
- Key Result Areas
Education
Master of Business Administration - Retail Management
MIBM GLOBAL
01-2018
B.com - undefined
Shobhit University
01-2016
Skills
Sales Strategy and Planning
Business Development
Sales Leadership
Compliance and Security
Training & Development
Administrative Task
Accomplishments
- Twice been Awarded as Employee of the Month at M&S
- Employee of the Quarter
- 4 times Loyalty Campion
Timeline
Asst Store Manager
Kapoor Lamp Shades
08.2025 - Current
Store Manager
The White Teak Company by Asian Paints
02.2022 - 03.2025
Assistant Store Manager
Vishal Mega Mart
01.2017 - 02.2022
Senior Sales Executive
Marks & Spencer
01.2012 - 01.2017
B.com - undefined
Shobhit University
Master of Business Administration - Retail Management
MIBM GLOBAL
Languages Known
English
Hindi
CAREER TIMELINE
- From Aug 2025 - Feb 2026 Present with Kapoor Lamp Shades
- From Feb 2022 - March 2025 with The White Teak Company by Asian paints
- From Jan 2017 - Feb 2022 with Vishal Mega Mart
- From Jan 2012 - Jan 2017 with Marks & Spencer
PERSONAL DETAILS
- Date of Birth: 11th May 1992
- Address: 11/283 DDA FLATS MADANGIR NEW DELHI 110062