MANISH KUMAR
Assistant Manager
Kolkata,WB
Summary
Dynamic and result-oriented Educator and Training Professional with a background in high-pressure management environments. Demonstrated expertise in pedagogy, curriculum implementation, and student mentorship. Leveraging a diverse career in international hospitality to foster an engaging, discipline-focused, and inclusive learning environment. Committed to utilizing advanced instructional techniques to drive academic excellence and personal development.
Training professional with robust experience in managing and improving training programs. Known for driving team success through collaborative efforts and results-oriented approach. Reliable in adapting to changing needs, with key strengths in curriculum development and leadership.
Overview
3
3
Languages
3
3
Certifications
11
11
years of professional experience
Work History
Assistant Training Manager
Mediterranean Shipping Company
01.2019 - Current
- Spearheaded comprehensive training modules for diverse staff, focusing on professional capability and service standards.
- Administered regular professional capability tests and monitored real-time implementation to ensure 100% compliance with international standards.
- Facilitated safety drills and beverage training sessions, collecting and analysing feedback to refine instructional methods.
- Engineered daily revenue progress reports and promotional strategies to optimize departmental performance.
- Managed delegation of duties and staff allocations, maintaining high morale and operational efficiency under pressure.
Bartender / Trainer
Atlantis The Palm, Dubai (Bread Street Kitchen by Gordon Ramsay)
08.2017 - 10.2018
- Standardized the sequence of service and bar functionality, serving as a blueprint for outlet operations.
- Instructed new personnel on brand-specific standard operating procedures (SOPs), ensuring rapid integration and performance excellence.
- Optimized inventory controls and back-of-house layouts to maximize resource efficiency.
- Recognized for leadership with the 'Develop Passionate & Committed People' award (May 2018).
In-Room Dining Lead & Event Executive
Hilton Hotels & Resorts, Al Ain
10.2016 - 08.2017
- Executed high-profile events, including the hosting of Chaîne des Rôtisseurs, focusing on meticulous detail and guest satisfaction.
- Supervised night-shift operations, including cashiering, inventory management, and shift closure protocols.
Guest Service Executive
JW Marriott, Pune
06.2015 - 07.2016
- Coordinated registration, administrative tasks, and business centre meetings while ensuring 100% security for high-profile guests.
- Achieved a perfect 100% score in the Brand Standard Audit (2015).
Education
B.Ed. -
Bundelkhand Government University
01.2026
B.A. - Hospitality Management
Edinburgh Napier University
01.2015
Intermediate - undefined
Gospel Echoing Missionary Society
01.2012
Matriculation - undefined
Gospel Echoing Missionary Society
01.2010
Skills
Pedagogy & Instruction: Curriculum Development; Classroom Management; Educational Leadership; Student Assessment
Training & Mentorship: Staff Training; Professional Capability Testing; Individual Mentoring; Behavioral Coaching
Administrative Excellence: Resource Management; Policy Compliance; Performance Reporting; Stakeholder Communication
Soft Skills: Public Speaking; Crisis Resolution; Interpersonal Communication; Cultural Adaptability
Accomplishments
- State Topper: International Olympiad of English Language (2011, 2012).
- Gold Medallist: Management Concept at ENU, Class of 2015.
Certification
Software Proficiency: MS Office Suite; Property Management Systems (Opera, Micros, OnQ, Symphony-Oracle); Requisition Software (Birchstreet, JD Power).
Interests
Mentoring future professionals, Public Speaking, and engaging with History and World Literature
Reading Meditation, Gym
Top tier interpersonal skills, been to 54 countries, expert & interested in providing holistic childcare through education, enjoy counseling and parent feedback sessions, avid reader and traveller
Timeline
Assistant Training Manager
Mediterranean Shipping Company
01.2019 - Current
Bartender / Trainer
Atlantis The Palm, Dubai (Bread Street Kitchen by Gordon Ramsay)
08.2017 - 10.2018
In-Room Dining Lead & Event Executive
Hilton Hotels & Resorts, Al Ain
10.2016 - 08.2017
Guest Service Executive
JW Marriott, Pune
06.2015 - 07.2016
Matriculation - undefined
Gospel Echoing Missionary Society
Intermediate - undefined
Gospel Echoing Missionary Society
B.A. - Hospitality Management
Edinburgh Napier University
B.Ed. -
Bundelkhand Government University