Manish Mendiratta
IT Operations Team Lead
Faridabad
Summary
An IT professional having 12+ years of experience in IT support. Capable of quickly adapting to changing environments, flexible and a committed individual with good communication.
Experienced with leading operations teams to achieve streamlined processes and efficient workflows. Utilizes strong problem-solving skills and effective resource management to drive operational success. Track record of fostering team collaboration and delivering consistent results in dynamic environments.
Overview
12
12
years of professional experience
4011
4011
years of post-secondary education
Work History
IT Operations Team Lead
Wipro Ltd
08.2021 - Current
- Company Overview: Working at client site HDFC Bank, Rajasthan
- Creating an inspiring team environment with an open communication culture
- Listen to team members’ feedback and resolve any issues or conflicts
- Manage the team of 22 members & guide them time to time for process and for better performance
- Manage Day to Day employee related issues by providing appropriate resolution
- Maintain daily report of tickets and update to manager
- Managing the SLA and major escalation to reduce with in a time frame positively.
- Documented success in maintaining problem status and resolution information in ticketing database
- Helping on-line & Off- line to Support Engineers, Solve Configuration problems related to Mails, Operating -System, Desktop Software and Networking devices
- Delegate tasks and set deadlines
- Handled biggest client side of HDFC more than 500+ Branches of HDFC in Rajasthan Region, through remotely or coordinating with the engineers and vendors
- Coordinate with different teams and vendors for quick resolution of escalations
- Provide solution & problem determines by the Remote support through the Team viewer, Remote Assistance, IBM Bigfix & Net meeting
- Resolving Outlook queries & mail configuration
- Preventive Quarterly maintenance of systems
- Hardware Inventory Audit
- Supervised operations staff and kept employees compliant with company policies
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
- Enhanced client satisfaction by resolving issues promptly and maintaining open lines of communication.
IT Helpdesk Engineer
Vayam infosolutions (Wipro Infotech)
11.2017 - 08.2021
- Company Overview: Working at client site HDFC Bank, New Delhi
- Provide helpdesk support and resolve user difficulties by explaining them via remote
- Highly skilled in providing effective technical support in hardware and software issues including diagnosis and troubleshooting
- Install, test and configure new workstations, peripheral equipment and software
- Well versed in ensuring preventative maintenance on hardware
- Configuration and troubleshooting of printers
- Guide the user to use proper procedure with call log in proper SLA (Service Level Agreement)
- Demonstrated ability to perform software upgrades and configuration enhancements
- Documented success in maintaining problem status and resolution information in ticketing database
- Troubleshooting printer related issues
- Helping on-line & Off- line to Support Engineers, Solve Configuration problems related to Mails, Operating -System, Desktop Software and Networking devices
- Working at client site HDFC Bank, New Delhi
Desktop Support Engineer
PC INFOTECH
12.2012 - 11.2017
- Installing & Troubleshooting of windows based OS(Desktop & Laptop)
- Replace parts and perform computer repairs on office as well as remote locations
- Load new or update software and systems on existing equipment
- Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, hardware and software trouble shooting etc
Education
Diploma - CSE
Govt. Polytechnic Manesar
Class 10th -
Board of School Education
Skills
IT Service Delivery
Mobile Device Management
ITIL
Problem-solving
Teamwork
O365 & Internet applications
Operational excellence
Additional Information
Actively participate in Blood Donation camp organized by HDFC bank.
Accomplishments
Received appreciation from IT Head, HDFC Bank.
Personal Information
- Father's Name: Lt. Sh. Tilak Raj
- Date of Birth: 12/15/87
- Marital Status: Married
Timeline
IT Operations Team Lead
Wipro Ltd
08.2021 - Current
IT Helpdesk Engineer
Vayam infosolutions (Wipro Infotech)
11.2017 - 08.2021
Desktop Support Engineer
PC INFOTECH
12.2012 - 11.2017
Diploma - CSE
Govt. Polytechnic Manesar
Class 10th -
Board of School Education
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