MANISH MUKESH PATIL
Fund Administrator
Pune
Summary
Transfer Agency Subject Matter Expert with 9+ years of experience in global investment operations at BNY. Extensive expertise in Mutual Fund Transfer Agency, Investor Services, Subscription & Redemption Processing, Switches, NAV Pricing, Fund Accounting support, Payment & Settlement, Client Reporting, and Trade Lifecycle Management. Demonstrated success in leading process migrations, supporting automation initiatives, resolving complex operational issues, mentoring team members, driving process improvements, and partnering with global stakeholders to achieve operational excellence while maintaining high-quality standards, KPIs, and SLAs.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Specialist – Client Processing (Transfer Agency)
BNY Mellon India Operations Pvt. Ltd.
02.2019 - Current
- Process and authorize Mutual Fund Subscription, Redemption and Switch transactions.
- Review complex investor instructions ensuring accuracy and compliance.
- Perform NAV price validation and reconciliation activities.
- Execute payment and settlement activities for investor transactions.
- Prepare daily cash flow and client reports within strict timelines.
- Handle investor account maintenance and static data updates.
- Investigate operational exceptions and coordinate timely resolutions.
- Liaise with global clients and onshore teams regarding operational queries.
- Ensure compliance with operational procedures, controls, KPIs and SLAs.
- Support business continuity during high-volume market periods.
- SME Contributions
- Act as Subject Matter Expert for Transfer Agency operations.
- Provide functional guidance and support to team members.
- Conduct knowledge-sharing sessions and process training.
- Support new joiner on-boarding and cross-training initiatives.
- Assist managers during escalations and critical issue resolution.
- Perform root cause analysis for operational exceptions.
- Identify process improvement opportunities to enhance productivity and reduce operational risk.
- Collaborate with Technology teams on automation initiatives.
- Support UAT and implementation of new process enhancements.
- Partner with global stakeholders during migrations and business transitions.
- Resolved complex exceptions or escalations.
- Trained new team members or acted as the go-to expert.
- Led or supported process migrations and knowledge transfer.
- Improved quality, turnaround time, or risk controls.
- Worked with technology teams on automation (Baseline, Nexen, Altrex).
- Collaborated with onshore teams and managed stakeholder expectations.
Operations Executive – Treasury Services (Lockbox Management)
BNY Mellon India Operations Pvt. Ltd.
03.2017 - 02.2019
- Processed treasury transactions while maintaining operational accuracy.
- Supported daily Lockbox Management activities.
- Ensured adherence to internal operational controls and quality standards.
Education
MBA - Finance - Distance Learning
Bharati Vidyapeeth University
Pune, India01-2026
M.Com - Cost & Work Accounting
Savitribai Phule Pune University
Pune, India01-2019
B.Com - Cost & Work Accounting
Savitribai Phule Pune University
Pune, India01-2017
Skills
Transfer agency management
Subject Matter Expertise (SME)
Mutual Fund Operations
Investor Services
NAV Pricing
Payment & Settlement
Client Reporting
Trade Lifecycle
Static Data Management
Reconciliation
Cash Flow Reporting
Risk & Controls
SOP Governance
Error handling
Stakeholder Management
Process Migration
Accomplishments
- Successfully migrated Syracuse Transfer Agency process to India.
- Successfully migrated Singapore Transfer Agency process.
- Played an active role in multiple Transfer Agency migrations.
- Contributed to automation initiatives including Baseline, Nexen and Altrex.
- Recognized by Onshore leadership for reducing operational risk and improving process quality.
- Multiple Reward & Recognition Award recipient.
- WOW Award recipient.
- Spot Award recipient.
- Promoted based on consistent performance and operational excellence.
Awards & Recognition
Reward & Recognition Award, WOW Award, Spot Award, Onshore Client Appreciation, Process Migration Recognition
Timeline
Specialist – Client Processing (Transfer Agency)
BNY Mellon India Operations Pvt. Ltd.
02.2019 - Current
Operations Executive – Treasury Services (Lockbox Management)
BNY Mellon India Operations Pvt. Ltd.
03.2017 - 02.2019
MBA - Finance - Distance Learning
Bharati Vidyapeeth University
M.Com - Cost & Work Accounting
Savitribai Phule Pune University
B.Com - Cost & Work Accounting
Savitribai Phule Pune University